Customer Service Representative- Email Support

About Us

OmniCare365 is a trusted outsource company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers and Clients through every experience.

• Paid training
• Bi-weekly pay
• Medical, Dental, and Vision benefits available for full time employees
• Paid Time Off
• Closed on Sunday's
• Full-time positions available

Position Summary

This position handles email support for a global retail client.

• Provides quality service by assessing, advising, and assisting customers with questions regarding purchases, returns, exchanges, and refunds.
• Consistent focus on increasing customer satisfaction and account retention.
• Interact with all customers professionally.

Responsibilities

1. Assumes responsibility for the effective and professional performance of customer service functions.
a. Receive customer email questions and concerns in a professional manner. Research and resolve concerns promptly and professionally.
b. Provide information to customers.

2. Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
a. Resolves customer requests and questions promptly and courteously.
b. Keeps customers informed.

3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.
a. Assists area personnel as needed.
b. Communicates with area personnel and Management regarding activities and significant problems.
c. Completes required stats and records accurately and promptly.
d. Attends and participates in meetings as required.

4. Assumes responsibility for related duties as required or assigned.
a. Keeps work area clean and well-maintained.
b. Assists area personnel as necessary.

5. Minimal Phone Support will be required.

Qualifications

Training/Education/Certification:

* High school graduate or equivalent.

Required Knowledge:

* Thorough knowledge of customer services and products.
* Computer system applications.

Experience Required:
* 1 year experience in a call-center environment (Preferred)

Skills/Abilities:

* Excellent communication and public relations skills.
* Professional attitude.
* Strong problem-solving skills.
* Strong grammar and typing skills.
* Ability to operate related business equipment including 10-key, telephone, and computer.
* Solid math and bookkeeping abilities.

Work environment:

• Office
• Computer usage
• Sedentary

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Required)

Work Location: In person