What are the responsibilities and job description for the Director, IT User Experience position at Omnicell?
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
Director – IT User Experience
Responsibilities:
- Be an Advocate for a Digital Workplace and improving user experience with proper Organizational Change Management
- Partner, collaborate and develop strong relationships with functional and site leaders to understand IT End User needs in support of the corporate strategy, and major functional objectives
- Direct a global team of Desktop Support operational resources. Hire, mentor, and develop global resources. Build an effective global team. Act as a global leader for 24X7 support
- Provide Global leadership to develop and enforce standardization and usage of desktop technologies
- Work with appropriate technical and business teams to develop, evaluate and improve end-user computing solutions including workstation images, remote solutions, and security technology
- Own, implement, deploy and operate global processes, SOP’s, and tools
- Perform root cause analysis of problems; Drive continual service improvement
- Provide clear direction and goals to direct reports and manage the overall performance of internal employees and third parties
- Establish a set of customer-focused and productivity metrics to help the team drive continuous improvement
- Recognize and deliver solutions resulting in the quarter over quarter CSAT improvements
- Manages vendors to provide high quality, low-cost outsourcing services to the business
Required Skills/Experience:
- Excellent technical skills including workstation imaging, software, networks, active directory, print, and remote technical solutions
- Knowledge of remote desktop patching, software delivery, and imaging tools like Jamf, SCCM, etc. Knowledge of Active Directory, GPO, DNS and DHCP
- Proven track record and skills to deeply understand vendor service capabilities, assess risks, formulate partnerships for consistent delivery of high-quality services
- Strong working knowledge and experience of ITIL and Service Management processes
- Passion for Service Delivery, Customer Service, User Experience and operational excellence
- Excellent project management, organization, and team collaboration skills
- Strong interpersonal skills - effective listening and teaming, self-motivated, demonstrated a bias for action
- Effective team player, mentor, and coach
- Strong time management skills and the ability to multi-task
- Excellent written, oral, and presentation skills
Basic Qualifications:
- BA/BS Degree
- Ten plus years of progressively increasing responsibility in the IT Service Delivery and Management
Preferred Qualifications:
- MS/MBA is preferred
Work Conditions:
- Office Environment
- Travel commitment up to approximately 25%
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
