What are the responsibilities and job description for the Account Director position at One 10 LLC?
Job Description
Job Title: Account Director
Location: Dearborn, Michigan
Reports to: Group Vice President
About Us
A rewarding workplace isn't just for everyone else- it's for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company, is to invest in our employees, first. We're proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us!
What You'll Love About Us
- Great Company Culture. Our values don't sit on a shelf collecting dust, we use them in all we do! They’re so awesome, we even created an employee recognition program surrounding them. Ask us about it!
- Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
- Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
- Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
- Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
- Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
- Give Back. Opportunities to get involved through our donation platform, One10 Cares.
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
Job Overview
The Account Director is responsible for achieving account targets by growing and retaining one or more clients. And to build and deliver strategies and programs that achieve outstanding business results for our clients on a sustainable basis.
Scope of Work
Outcomes/results are defined in collaboration with senior management and results are assessed from a relatively long-term perspective.
- Ultimate accountability for ensuring client retention and satisfaction at every level
- Cultivate senior relationships across both internal departments and with external clients
- Primary point of contact for clients
- Responsible for organic growth within assigned clients and new business development within assigned prospects
- Accountable within client and industry parameters for strong strategic development and insight
- Champion for continuous improvement initiatives
- Monitor individual plans at a top level. Drives aspects of the client business plan relating to emerging marketing trends to impact changes on client strategic plan
- Maintain extensive knowledge and research of outside environmental factors, such as changes in industry standards, new technologies and competing trends
- Responsible to mentor, provide client servicing guidelines and access project progress at every level
- Anticipate long-term problems, identify deviations, and take action through resolution
- Accountable to identify key areas/clients/campaigns that need to be documented
- Ensure client and program information is being shared across the account team
- Set quarterly and annual measurement criteria for client and teams
- Understand advanced financial concept (Income Statements, P/L, ROI, campaign pro-forma plans, and client point of view) and make sound decisions surrounding the financial performance of the account
- Ensures that resources are wisely invested and aligned with the strategic goals of the organization
- Provide leadership to account team by example, creating an environment of open communication and respect and trust
- Performs other duties as assigned
Knowledge, Skills, and Abilities
Acts as a technical or functional expert and leverages this expertise across own and related disciplines. To drive business decisions.
- Bachelor’s Degree in Business, Marketing and/or equivalent work experience
- 10 years of sales and marketing experience in automotive/retail
- Expertise in Training and Performance Improvement a must
- Excellent interpersonal, communication and presentation skills
- Excellent strategic, conceptual, and leadership skills
- Strong organizational skills
- Demonstrated ability to translate client needs and expectations into innovative strategy and effective solutions
- Demonstrated ability to strategically lead a team and influence overall organizational direction
- Strong financial and business acumen
Decision Making, Complexity, and Impact
Objectives are for assigned area and in discussion with senior management. Latitude to make decisions to achieve defined goals. Failure to objectives will have impact on area and possibly organization.
Teamwork and Leadership
Interacts frequently with internal and external contacts. Provides management oversight of team, with full departmental and budgetary responsibilities.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.