Client Advocate

OneDigital is proud of the tight-knit community we’ve built since the day we were founded. We’re picky about the people who work for us, because as much as we are a business, we’re also a family. Even through our rapid growth, we’ve managed to preserve our unique culture. We have a simple philosophy that if you take care of your employees, they will take care of customers and the bottom line takes care of itself.

With a distinctive culture, the best-in-class products and outstanding service, OneDigital has been recognized time and time again for our accomplishments within our industry as well as what we offer within our organization. Are you ready to join an already winning team and help us continue to grow for years to come?

Our Newest Opportunity:

The Client Advocate is responsible for assisting clients’ employees with benefit plan questions and/or help with issue resolution. The CA serves as the direct point of contact for these employees and handles incoming phone calls and emails as needed. They will work under the direction of the Account Manager and collaboratively as part of an internal team.

Essential Duties and Responsibilities (include but are not limited to):

• Assist clients and their employees with various benefit questions which may include:
  • Finding physicians
  • Understanding benefit plans
  • Reviewing and resolving claims
  • Resolving transition of care issues
  • Assistance with authorization/approval issues
  • Confirming the member cost-share under their plan
• Completing annual benchmark reports
• Completing annual employee survey reports
• Coordinate client events such as health fairs and wellness meetings

Qualifications, Skills and Requirements:

• Strong verbal and written communication skills
• Strong mathematical and analytical skills
• Effective relationship builder
• Proficiency with computer programs, specifically Microsoft Office and Excel
• Positive, can-do attitude
• Ability to be flexible and adapt easily to change and a fast-paced environment
• Detail-oriented approach to work
• Ability to effectively manage high volumes of work
• Strong organizational skills

Education, Training and Experience:

• Bachelor’s Degree, required
• Previous experience working in insurance/employee benefits, preferred
• Valid California Life and health license, required within 90 days

Other:

License required after 90 days

Thank you for your interest in joining the OneDigital team!