What are the responsibilities and job description for the Customer Engineer position at Onix Networking Corp.?
About Onix
Onix is a trusted cloud consulting company that helps companies get the most out of their technology with cloud-powered solutions, best-in-class services, and the Datametica Birds, data migration products that unleash AI potential.
We are able to deliver exceptional results for our customers because of our 20 years of cloud experience, depth of technology expertise, and IP-driven data and AI solutions.
We offer solutions across a wide range of use cases and industries that are tailored to the unique needs of each customer. From advanced cloud security solutions to innovative AI capabilities and data migration products, we have you covered. Our global team of experts are the most reliable, talented and knowledgeable in the industry.
Summary:
The Product Customer Success Engineer serves as a technical liaison between the customer and the company, ensuring that customers derive the maximum benefit from the product. This role involves providing technical support, assisting with onboarding, ensuring product adoption, and resolving issues related to the product.
The Product Customer Success Engineer collaborates with the product, engineering, and sales teams to relay customer feedback, contribute to product improvements, and deliver an exceptional customer experience.
Primary Responsibilities:
- Lead the technical onboarding process for new customers, ensuring smooth integration and usage of the product.
- Provide training, resources, and support to help customers fully utilize the product features.
- Maintain in-depth knowledge of the company's product, including new features, updates, and best practices.
- Act as a product expert to assist customers in customizing and optimizing the product for their specific use cases.
- Monitor customer health scores and proactively address any potential issues that may affect customer satisfaction or retention.
- Work closely with customers to ensure they are achieving their desired outcomes through the product.
- Build and maintain strong relationships with key customer stakeholders
Preferred Skills and Experience:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Proven experience in a customer-facing technical support role.
- Proficient in troubleshooting and problem-solving in software environments (e.g., SaaS, cloud-based applications).
- Experience with APIs, SQL, and other technical tools relevant to Pelican..
Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Travel Expectation: 5% to 10%
It is the policy of Onix to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex, (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Onix will only employ those who are legally authorized to work in the United States or Canada. This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
