What are the responsibilities and job description for the Clinical Call Center Specialist position at OnSpot-FL LLC?
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and company policies
- Perform data entry and maintain customer records
- Assist customers with placing orders, resolving issues, and providing product recommendations
- Collaborate with team members to ensure customer satisfaction
- Follow call center scripts and guidelines to provide consistent service
- Handle customer complaints or escalations with empathy and problem-solving skills
- Meet or exceed call center metrics, such as call volume, average handling time, and customer satisfaction ratings
- Energetic, positive, outgoing individual
Experience:
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical office procedures and terminology is a plus
- Excellent verbal and written communication skills in English are required
- Bilingual or multilingual abilities are a bonus
- Worked in a Dermatology practice for a least 1 year
- Worked as a front desk receptionist
Skills:
- Strong customer service skills with the ability to communicate effectively and professionally
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of medical terminology is beneficial for handling healthcare-related inquiries
- Demonstrated phone etiquette and active listening skills
- Multitask in a fast paced environment, able to take incoming calls while also working on multiple different projects throughout the day
If you are a dedicated individual who enjoys helping others, has excellent communication skills, and can thrive in a fast-paced environment, we would love to hear from you. Join our team as a Call Center Representative and contribute to providing exceptional service to our customers.
**candidate must have Dermatology experience!**
Job Types: Full-time, Part-time
Salary: $17.00 - $19.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Edit job
Open
View public job page
Salary : $17 - $19
Call Center Representative
Snead Eye Group -
Fort Myers, FL
Call Center Rep
Alta Resources -
Fort Myers, FL
Call Center Representative
Family Health Centers of Southwest Florida Inc -
Fort Myers, FL
