What are the responsibilities and job description for the EV Charging Support Manager position at OpConnect?
EV Charging Support Manager – Portland Metro area – OpConnect Job Number SM0922
OpConnect is reducing greenhouse gases caused by transportation with a smart EV charging platform that protects the electric grid, minimizes costs of electricity and maximizes use of renewable energy. We build and service EV charging stations in our Portland based facility and this is an exciting opportunity to build a future as part of the electric mobility movement.
Responsibilities
- Own the customer support process
- Lead the 24x7 technical support process to troubleshoot problems in the field
- Lead internal repair persons and external contractors in the preventative maintenance and on-demand repair of EV chargers in the field
- Manage the process of onboarding new EV chargers to activate new site equipment as they are installed
- Communicate with EV charger manufacturers to manage firmware and software updates for their chargers and mutually get to the root causes of field issues
- Interface with OpConnect engineering team to provide input on new software functionality and help diagnose field issues
- Some travel is necessary
Required Skills, Experience and Education
- Experience providing customer support for technology
- A working understanding of computer network infrastructures (wi-fi routers, switches)
- Experience with the installation of commercial electrical equipment or electrician experience is helpful
- Great communication / customer service skills
Benefits
- Medical, Dental, Vision, Long term Disability
- 401K Retirement Plan
- Vacation / Sick / Holiday Pay
- Subsidy to purchase or lease an EV
- Expense reimbursement
OpConnect is a minority-owned business and an equal opportunity employer.
Job Type: Full-time
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: One location