What are the responsibilities and job description for the Enrollment Specialist position at Openforce?
Enrollment Specialists are tasked with ensuring contractors move through the enrollment process for new implementations and existing client request projects in accordance with the timeline goals that have been defined for those projects. Tasks include calling/emailing contractors about their enrollment status, guiding contractors with live support, reporting project updates internally (Openforce) and externally (client) and potential third-party vendor coordination. Full contractor consumption for a client is a critical goal for Openforce and the importance of the Enrollment Specialist role is a vital to meeting that goal.
What You'll need to do as an Enrollment Specialist
- Perform all actions to keep enrollment instances moving forward, reducing overall enrollment duration; Proactively contacts contractors, advises of enrollment status, offers assistance; Handle customer inquiries in accordance with guidelines for service and quality; Route calls to appropriate resource; Place follow up calls where necessary
- Perform data compilation, analysis and provide regularly scheduled project updates both internally and externally
- Coordinate with critical partners to resolve client requests; Other Openforce departments & Third-party vendors
- Provide training and support to end users on all related systems and applications
- Responsible for group on-boarding events to ensure targeted contractor groups are efficiently on boarded with all information
- Manage and resolve customer complaints; escalate to Client Services when necessary
- Identify and escalate priority issues
- Document all call information according to standard operating procedure
- Review current processes and contribute to internal process improvement and implementation
What you'll need to be successful as an Enrollment Specialist
- Have a High school diploma OR GED equivalent
- Have two years of customer service experience
- Possess expected working knowledge of a PC (internet browser, remote desktop access, etc.)
- Be proficient in MS Office applications (e.g., Outlook, Word, Excel)
- Have knowledge of customer service principles and practices
- Have some experience in a call center or customer service environment (min 1 year)
- Have knowledge of administration and clerical processes
- Maintain a regular and dependable work attendance record with few instances of unplanned and/or unexpected absence.
How you'll be rewarded as an Enrollment Specialist
- Compensation up to $20/hr additional pay if bi-lingual.
- Continued training and career development
- Full Benefits Package including: Medical, dental, vision and 401k (Company pays 100% medical benefits & 50% for any dependents)
- Vacation and Holiday Pay
- Casual dress code and creative office environment
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Education:
- High school or equivalent (Required)
Work Location: One location