What are the responsibilities and job description for the Onboarding Team Leader position at Openforce?
Support Enrollment Specialists in their daily efforts to onboard independent contractors as well as their inquiries a high degree of Customer Service and professionalism. Provide support to the Director of Professional Services to provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques. Analyze data on onboarding efforts as well as inbound and ticket count data; focus on improving performance and process to better support customers and their Independent Contractors. Oversee Enrollment Specialists, meeting regularly to review enrollment project progress, overall client satisfaction with their onboarding efforts, metrics, performance and productivity.
What you will do as an Onboarding Support Team Leader
- Assists Enrollment Specialists in their day-to-day tasks. Identifies, tracks, monitors and communicates onboarding related issues that may arise during the onboarding process and follows up to solution; escalates accordingly
- Research required information using available resources
- Manages and resolves customer complaints; escalate to Client Services when necessary
- Places follow-up calls where necessary
- Ensures all onboarding projects on the team are simultaneously progressing and according to the project schedule and that no project is being neglected because of another.
- Leads daily activities of the Onboarding Team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall business metrics
What you will need to be successful as an Onboarding Support Team Leader
- You have a bachelor's degree in a technology related field or 4 years equivalent work experience.
- You have at least three years of people leadership experience.
- You have the ability to assess team members performance and provide motivational support.
- You are analytical and proficient at managing complex enterprise level implementation and onboarding projects.
- You are highly organized, focused and results driven to meet both deadlines and expectations with an advanced understanding of business analysis techniques and processes.
- Proficient in knowledge of a PC (internet browser, remote desktop access, etc.);
- Proficient in MS Office applications (e.g., Outlook, Word, Excel);
- Expert in customer service principles and practices;
- Expert in administration and clerical processes;
- Maintain a regular and dependable work attendance record with few instances of unplanned and/or unexpected absence.
How you will be rewarded as an Onboarding Support Team Leader
- Competitive Base Salary 50,000-60,000/year
- Continued training and career development
- Full Benefits Package including Medical, dental, vision and 401k (Company pays 100% of the medical, dental and vision benefits and 50% for any dependents)
- Vacation and Holiday Pay
- Casual dress code and creative office environment
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
