What are the responsibilities and job description for the Enterprise Operations Coordinator position at OpenTable?
The Enterprise Operations Coordinator is responsible for facilitating the onboarding and ongoing management of large restaurant, casino, and resort groups. He/she will also manage selected accounts, ensure timely implementation of partner integrations, and assist with the occasional special project. The ideal candidate will have a working knowledge of sales, operations, and account management processes. We are looking for a self-starter capable of leading complex projects and keeping our largest customers happy.
Responsibilities
Facilitate the installation of all OpenTable products for Enterprise groups with high quality and operational efficiency.
Primary pre-install point of contact for Enterprise groups during high-profile pilots and rollouts.
Maintain an account management portfolio of approximately 150-200
low-touch restaurants to maximize usage.
Assist with special projects that span 1-2 quarters.
Assist the Enterprise sales and account management teams with time-sensitive projects.
Help to organize internal workflows and ensure that assigned tasks are completed on schedule.
Work with the Enterprise Ops team to build scalable rollout plans based on the needs and capabilities of each customer.
Facilitate the deployment of new integrations as they become available.
Play a consultative role in optimizing OpenTable for large groups; propose creative solutions to overcome feature gaps.
Work with corporate operations and training teams to plan, execute, and support each rollout, including frequent status calls.
Triage new Enterprise installs to determine the best training options.
Build and maintain written installation standards and training materials for large corporate customers.
Handle ongoing support and maintenance of Enterprise customer relationships.
Required
Deep understanding of OpenTable products or willingness to learn quickly.
Strong familiarity with the needs of large restaurant groups in the fine dining, casino, and hotel sectors
Basic technical fluency, and the ability to effectively convey OpenTable requirements to corporate IT staff
Excellent social, planning, and time management skills
Excellent presentation skills; strong writing skills
Ability to understand issues and tackle problems in a timely manner
Ability to work independently to deliver quality results
Ability to work variable hours based on customer needs, including normal restaurant service hours in all North American time zones
About OpenTable
OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 134 million diners per month via online bookings across approximately 60,000 restaurants.
Since its inception, OpenTable has seated more than 2 billion diners via online reservations, and seats more than 31 million diners each month! The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel!
Benefits and perks
4 weeks paid vacation
Day off on your birthday
Generous retirement plans
Awesome health, dental and vision insurance plans
Flexible Spending Accounts
One Medical, Urban Sitter, and Milk Stork perks covered by OpenTable
Annual flu shots and biometric screenings
Generous Paid Parental leave
Flexible work life balance
Drinks, coffee, snacks, games etc.
Regular team events/excursions VR
