Manager of Training Programs - Now Hiring

The Training team ensures OPEXUS customers are maximizing the value of their solutions through strong adoption and thorough feature usage. The Manager of Training Programs leads a team of training professionals responsible for developing, delivering and improving comprehensive training programs for OPEXUS product suites and industry best practices, as well as thought-leadership content. The Manager ensures that the OPEXUS training program and approach drives increased adoption, sparks customer delight and brings modern learning frameworks to users. Collaboration is key as this leader works closely with cross-functional departments and leadership to achieve shared goals. The Manager has remarkable leadership qualities, proven training and development skills, and the ability to thrive in a high-impact organization. 

Roles & Responsibilities:  

• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry 
• Identifies talent, develops team members through performance feedback, management to data-driven outcomes, and professional growth expectations 
• Ensures that training materials and programs are current, accurate, and effective 
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry 
• Identifies problems and opportunities such as operational changes or industry developments that training could improve, including key performance indicators 
• Conducts or facilitates required and recommended training sessions 
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs 
• Ensures that training milestones and goals are met while adhering to project budgets 
• Prepares and implements training department budget and provides recommendations for training procurements and resources  
• Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices 
• Drive corporate initiatives to promote continuous improvement and achievement of business goals  
• Develop your craft by staying current on OPEXUS product knowledge, Customer Success trends, and industry knowledge  
• Mentor new and junior employees to cultivate employee experience and growth opportunities   

  

Required Skills and Experience: 

• 4-year degree, 3 years of progressive training experience, including direct supervisory experience required  
• Deep understanding of training processes, learning frameworks, delivery formats and modern best practices 
• Knowledge of SaaS technology practices  
• Proven and demonstrated leadership skills, dedicated team resource, and company culture champion  
• Demonstrated ability deliver virtual and in-person trainings to groups of varying size 
• Must commit to a hybrid-office setting and be in the office a minimum of two days per week 
• Must be able to train virtually and in-person at user conferences, user groups and other customer-engagement events  
• Experience using industry-standard and company-specific metrics to promote accountability and transparency 
• Ability to develop, maintain, and strengthen relationships with stakeholders 
• Can plan strategic initiatives and execute tactics while following set timelines 

  

About OPEXUS 

Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery.   

Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.  

If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers. 

OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. 

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