Job Posting for Medical Receptionist/Front Desk (FLOAT) at Ophthalmology and Optometry Practice-West Hartford CT+ 5 other locations
JobTitle:
FrontDesk Associate
Reportsto:
Front Desk Supervisor
JobOverview:
The Front Desk associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and provide general office support with a variety of clerical activities and related tasks within the Front Desk. this individual may be called upon to answer calls on a multi-line phone sysatem in the call center.
Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
Enter new patient information into system
Obtain and verify patient demographics.
Update existing patient information
Scan documents into the patients’ electronic chart.
Scheduling appointments.
Verify insurance benefits and copayments.
Identify and escalate priority issues
Patient check-in and check-out.
Collect copayments and other patient balances.
Help with mail distribution and proper flow of correspondence.
Willing to learn new skills as required by the needs of the practice.
Master all new skills within 6 months of their introduction.
Be available to work Monday through Friday and at least one Saturday a month from 7:30 am until closing hours (approximately 4 hours) and be willing to travel to all satellite offices as needed.
Assist with other assigned tasks as directed by the Medical Directors and Management.
Requirements:
Data Entry and Typing Skills
Active Listening Skills
Problem Solving
Verbal, written, organizational and interpersonal communication skills
Customer service orientation
Attention to detail
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Be a team player and maintain a professional and positive attitude.
Maintain professional appearance (scrubs required) and adhere to the Dress Code as outlined in the Employee Handbook.
Maintain confidentiality of sensitive information as it relates to patients and staff members of the practice.
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