What are the responsibilities and job description for the Member Service Representative position at Opportunities at Towne?
TowneBank has a culture that:
- Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
- Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
As a Member Service Representative, you may look forward to:
- Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
- Following the Bank’s security guidelines on a daily basis
- Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
- Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
- Accurately keeping cash drawer in balance on a daily basis
- Promoting TowneBank and its products and services
- Providing exquisite service to members in person, on the phone or by email
- Displaying a professional appearance and behavior
- Handling other branch duties as assigned
- Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
You are a person that has the following minimum required skills and competencies:
- One year cash handling and customer service experience with a single employer and/or six months bank teller experience
- Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
- Flexibility to learn and grow as new systems or processes emerge
- Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
- Ability to accurately process monetary transactions in a timely fashion
- Proven ability to provide excellent member service in person, on the phone, and by email
- Ability to work as an integral and reliable team player
- Dependability, punctuality and is able to keep unplanned absences to a minimum
Physically you can anticipate to:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
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