Customer Specialist

Customer Support Admin

Location: Mount Pleasant, WI (Onsite)

Project Duration: 12 Months Contract

** We are looking for candidates who have strong experience in Excel, and who has experience in Purchase orders/distribution system/Logistics **

** Knowledge/ Working experience in Oracle ERP **

Job Description:

Handle all day-to-day order entry, customer support services, and coordination of channel customer shipments through

on-line order entry and distribution system. This includes direct customer contact on all issues related to internal

customer operations. Participate in a channel team environment for customer communication and issue resolution.

1. Daily support and processing of B2B electronic transmissions, email, phone requests, and purchase orders, handled with a sense of urgency.

2. Handle all customer and sales inquiries regarding order status or complaint resolution. This would include pricing issues, shipping errors and other related issues. Process credits as needed.

3. Daily monitor Key Accounts within Oracle ERP and communicate any anomalies or issues to the appropriate stakeholders.

4. High level of proactive communication with logistics, sales and other integral departments regarding orders that need to be adjusted, require special attention or has a challenge to the customer order.

5. Manipulate excel files to process within ERP and other required reporting as needed.

6. Project work as needed.

Must Have Skills:

• 1 year experience customer service experience or sales org environment
• HS Diploma
• Strong attention to detail and customer focus
• Strong written and verbal communication skills, including active listening and diplomacy required
• *Experience with International Orders a plus

*MUST BE ON-SITE AT MOUNT PLEASANT, WI*

Job Type: Contract

Pay: $23.00 - $25.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• How many years of work experience do you have with Microsoft Excel?
• Do you have experience working on order entries, purchase orders?
• Have you worked on Oracle ERP to monitor key accounts?

Experience:

• Order entry: 2 years (Required)
• Customer service: 2 years (Required)
• ERP systems: 2 years (Preferred)
• Logistics: 2 years (Preferred)
• Order management system: 2 years (Required)

Ability to Commute:

• Racine, WI (Required)

Work Location: In person