District Manager - Optimized Waste Removal

The selected candidate will be part of a rapidly growing team and must have extremely high standards in the quality of their work. Every member of our team demonstrates high levels of trust and respect, and this position will not be different. Our District Managers are entrusted with challenging work and thus they are given authority and autonomy to take ownership of their client's happiness. As the sole worker at a customer location, a successful District Manager will have strong connections with coworkers that extend beyond normal work hours.

OWR's work has a daily impact on the lives of people from all types of backgrounds and our people are given the authority to "Do whatever they think is right when serving the customer." This means that senior management and ownership will listen to this person's advice on how to best serve each and every property.

OWR grades our people based on our five core values: Dependable, Efficient, Loving, Truthful, and Adaptable.

Responsibility:

As a District Manager, you will be responsible for managing the total service collection for up to 20 or more apartment communities and providing direction and oversight for 15-30 Valet Trash Technicians within an assigned district. In this role, you will report to the Director of Operations to ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.

This position requires the ability and willingness to work a split shift which includes hours in the morning/early afternoon and evening. You will work remotely, at the home office, and in-field/community properties.

Daily Operations

• Provide on-call support to Service Valets and communities within split shift schedule
• Responsible for recruiting, hiring and onboarding Service Valets
• Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties
• Inspect properties regularly for resident and Service Valet compliance
• Responsible for creating and managing schedule for part-time workforce
• Resolve customer complaints within three hours of a report being made

• Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
• Ensure daily delivery of company reports to designated property staff members
• Keep timely/accurate customer, associate and operational records
• Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities

• Facilitate and lead new community launches, including container distributions
• Drive to properties within assigned district/region

You are a good fit if you have the following experience, education, and skills:

• High school diploma or GED equivalent
• Customer service, and prior people management experience (preferred in a part-time workforce)
• Proficiency in MS Word, Outlook, Excel & Power Point
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Strategic thinking
• Unwavering work ethic, integrity and sense of accountability
• Ability to manage stress and adapt to changing environment
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Ability to empathize with customers and team members
• Effective communication; both verbally and written
• Build effective teams, hold self/others accountable
• Able to work with cross-functional teams within the organization
• Flexibility to work variable schedule and/or be on call during irregular hours depending on business needs

Work Schedule: Split Shift

Day Shift: Monday - Friday from 8/9:00 am - 12/1:00 pm

Night Shift: Sunday - Thursday from 7:00 pm - to approximately 11:00 pm

Other Qualifications

• Pickup truck(required)
• Ability to lift and walk with up to 50 lbs.
• Ability to walk long distances and climb stairs
• Ability to work in inclement weather
• Valid driver's license and auto insurance with you as a driver on the policy
• Smartphone with a data plan and working camera

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: In person