Collections Specialist

Optimum Recovery Group is currently looking for strong performers and positive attitudes to join our team. If you are self-motivated with experience in collections and/sales, come work with this amazing team! With Optimum Recovery Group you will receive the coaching and training needed to succeed in this industry.

We offer a competitive salary with daily rewards. Our bonus plan rewards top performers with uncapped commissions where you could take home thousands of extra dollars per month.

This position would require that you work on site in our office located in Norcross, GA.

ESSENTIAL Responsibilities: Responsibilities include, but are not limited to:

• Positive Attitude
• Maintain on-going minimum satisfactory performance goals for assigned area, client or portfolio in accordance with company guidelines.
• 60% of work involves making outbound and receiving inbound and manual efforts to collect past due accounts depending on assigned client and / or portfolio.
• 20% perform basic skip-tracing techniques to locate customers.
• 5% answer basic questions for customers.
• 15% proper documentation and maintenance of accounts.
• Use of effective negotiation, urgency and solution skills to resolve delinquent accounts in assigned area / client / or portfolio.
• Maintain proper knowledge and application of state, federal and company compliance standards.
• Guide customers, through the use of solution and customer service skills to resolve their delinquent account.
• Educate customers as to the impacts and repercussions of their account delinquency to their credit bureau and future credit worthiness and offer resolutions to the customer.
• Ability to effectively cope with stressful situations in a highly productive and structured environment.
• Other duties as assigned/needed.

QUALIFICATION STANDARDS:

• 2 years of sales/collections experience
• Ability to work a set schedule.
• Basic telephone etiquette and skills.
• Good written and verbal communications.
• High school diploma or equivalent.
• Telemarketing or customer service experience.
• Must possess the ability to engage the following traits when necessary: good listening, patience, a level of assertiveness, persistence, problem solving and focus on quality.
• Ability to create a sense of urgency when dealing with customers over the phone.
• Sound decision-making abilities.
• Negotiation skills.
• Basic understanding of Collection Laws: FDCPA, Telephone Consumer Protection Act and other State or Federal Laws as they are deemed applicable to the Company for compliance and regulatory reasons.

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• Paid training

Physical Setting:

• Office

Schedule:

• Monday to Friday
• No weekends

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location