Front Office Coordinator

Options Counseling and Family Services
Clackamas, OR Other
POSTED ON 5/15/2023 CLOSED ON 6/3/2023

What are the responsibilities and job description for the Front Office Coordinator position at Options Counseling and Family Services?

Job Details

Job Location:    Clackamas - Clackamas, OR
Position Type:    Full-Time/Part-Time
Salary Range:    $16.55 - $17.75 Hourly
Job Shift:    Day
Job Category:    Admin - Clerical

Description

If you are unable to complete this application due to a disability, contact this employer at recruiting@options.org to ask for an accommodation or an alternative application process.

Vision Statement

Options Counseling and Family Services supports the health, safety, equity, and well-being of our clients, families, employees, and communities.

Mission Statement

In partnership with members of the communities we serve, Options Counseling and Family Services promotes safety, healing, and empowerment for individuals and families.


Benefits

Options offers many benefits for our full-time employees (full-time is any employee working 30 hours per week or more). A list of all our benefits can be found on our website, here: https://options.org/careers/benefits/

Highlights:

  • Options pays 100% of the cost to cover employees for medical, dental, vision, basic term life, accidental death and dismemberment, and long-term disability
  • 403b retirement plan with an agency match
  • Health Reimbursement Account (HRA) funded by Options to reimburse employees for a percentage of medical expenses related to employees' deductible
  • Flexible Spending Account (FSA) and Dependent Care Expense accounts are available
  • Generous Paid Time-Off (PTO) policy that allows employees to earn up to four weeks in the first year of employment
  • Employee Assistance Program (EAP), 100% funded by Options

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they have every one of the qualifications as described. We are most interested in finding the best candidate and our hiring processes are centered on assessing candidates based on diverse experience. Please let us know if you have questions.

Qualifications


General Description:

The primary responsibility of the Front Office Coordinator is to answer agency phones, schedule ongoing client appointments, and provide administrative support to Licensed Medical Professionals (LMPs), service providers, and clients. Requires ability to interact and relate well to the public, in person and on the phone.

 

Schedule:

The proposed schedule is Monday - Friday from 8:30 AM to 5:00 PM for an average of 40 hours a week. Employees that work over 30 hours per week will qualify for full benefits.

 

Minimum Qualifications:

A minimum high school education or equivalent, and one year of office experience and/or training, or an equivalent combination of education and experience. Must be computer proficient in Microsoft Word, Excel, and record keeping software (applicants will take a computer assessment to assess skill level). Must have a respectful, open, unbiased, and accepting attitude toward clients, their families, and other staff. Pass a DHS background check and/or fingerprinting.

 

Preferred Qualifications:

Experience working in a clinical setting, medical or mental health. Bilingual in English/Spanish (Options pays a differential for Spanish-speaking employees; must pass an assessment to qualify).

 

Essential Duties and Responsibilities:

Reception 60%

  • Answer multi-line phone system and direct calls

  • Respond to questions regarding services offered

  • Greet clients coming into the clinic, and check each into the Electronic Client Record (ECR) system

  • Collect copays and fees for private pay and sliding scale participants

  • Check insurance coverage for clients scheduled each day

  • Schedule client appointments

  • Respond to client cancellations via the automated system; confirm cancellations and reschedule client

  • Provide new clients with opening paperwork, and check documents to ensure they are complete, dated, and signed

  • Enter and scan data into the ECR as directed

  • Verifying client information when they come in for appointments

  • Send sliding scale clients an information letter and prepare referral sheets

  • Fill in for other Receptionists as needed

Service Provider/LMP Assistance 20%

  • Schedule ongoing appointments for LMP clients

  • Provide LMP and sliding scale clients with information letter and prepare referral sheets for sliding scale clients

  • Send letters on behalf of service providers

  • Accept payments for psych services

  • Assist in maintaining the TBA (to be assigned) list of clients

  • Coordinate group therapy referrals and alerts, set up approved and referred clients in ECR

  • Help prepare, set up, and take down for group therapy sessions

Administrative 20%

  • Collect information that other departments request (intake sheets, insurance information, release of information, etc.)

  • Order furniture and office equipment, track invoices, and send to appropriate individual/department

  • Maintain list of office inventory (including furniture and medical supplies) and update on a continual basis

  • Take minutes for meetings; edit and distribute as needed

  • Open and distribute incoming mail, meter, and take outgoing mail to drop-off site daily

  • Clean and maintain the reception area

  • Data entry entering referral information

  • Perform other duties as assigned

 

Working Conditions:

  • Extended periods of time sitting at work station updating client records, and phone work

  • Requires continual mental concentration and attention to details. Extended periods of focus and attention and computer use are frequently required

  • Mobility and dexterity sufficient to assist clients/staff and handle required job-related functions

  • Ability to cope with clients who may use challenging or offensive language with potential for escalation to physical aggression

Salary : $17 - $18

Medical Front Office Coordinator
Southern California Spine -
Portland, OR
Dental Front Office Coordinator
Friendly Smiles Dental Group -
Portland, OR
Dental Front Office Coordinator
Kalama Family Dental -
Kalama, WA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Front Office Coordinator.

Click the checkbox next to the jobs that you are interested in.

  • Administrative Support Skill

    • Income Estimation: $39,766 - $50,625
    • Income Estimation: $41,746 - $52,857
  • Business Communications Skill

    • Income Estimation: $38,252 - $51,066
    • Income Estimation: $41,279 - $50,698
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Options Counseling and Family Services

Options Counseling and Family Services
Hired Organization Address Clackamas, OR Other
Job Details Job Location : Clackamas Office - Clackamas, OR Position Type : Full Time Salary Range : $59,250.00 - $82,81...
Options Counseling and Family Services
Hired Organization Address Beaverton, OR Other
Job Details Job Location : Beaverton Office - Beaverton, OR Position Type : Full Time Salary Range : $59,250.00 - $82,81...
Options Counseling and Family Services
Hired Organization Address Florence, OR Other
Job Details Job Location : Florence Office - Florence, OR Position Type : Part Time Education Level : Graduate Degree Sa...
Options Counseling and Family Services
Hired Organization Address Salem, OR Other
Job Details Job Location : North Salem - Salem, OR Position Type : Part Time Salary Range : $20.70 - $28.98 Hourly Job C...

Not the job you're looking for? Here are some other Front Office Coordinator jobs in the Clackamas, OR area that may be a better fit.

Dental Front Office Coordinator

Confidential, Vancouver, WA

Front Office Coordinator

First Choice In-Home Care, Vancouver, WA