Bilingual Hospital Financial Counselor

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

In this role The Bilingual Hospital Financial Counselor is responsible for screening patients to determine financial responsibility and the ability to pay for services (Point of Service Collections). The counselor adheres to collection guidelines/criteria as well as maintains compliance with self-pay payers in regards to federal, state, local and private regulations. In addition they assist potential eligible candidates with applying for State Medicaid programs.

Primary Responsibilities:

• Ensure all insurance requirements are met and inform patients of their financial liability prior to or during admissions in the Emergency Room
• Request and collect needed verifications for processing
• Provide an accurate daily collections report to be shared with BIDMC and Change Healthcare
• Conducts analysis of patient's financial status and advises patient on the best course of action for payment of obligations to the hospital
• Advises patient of the possible consequences of non-payment
• Inform patient of the hospital sponsorship (Charity) application and explain the process
• Assist eligible self-pay candidates to complete Financial Assistance and submit State Medicaid applications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 1 years of customer service-related experience
• Experience with computer applications, including Microsoft Outlook, Word, Excel and data entry software
• Bilingual (Spanish and English)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Preferred Qualifications:

• Some college
• Comfort working in ER/Hospital setting
• Experience with MassHealth (Medicaid) and Charity Care (Financial Assistance) application process
• Experience in Healthcare and/or insurance billing
• Experience working with people of various educational and social economics background
• Proven time management skills and attention to detail
• Solid communication skills, work ethics, and confidentiality

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.