What are the responsibilities and job description for the Patient Services Representative position at Optum?
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)
The Patient Services Representative is responsible for greeting patients and collecting, recording and balancing payments.
Primary Responsibilities:
- Greets patients as they arrive and manages 20 minute wait time
- Assists patient with intake processes including copying required documents
- Collects co-payments, co-insurance and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed in timely manner
- Processes requests for medical records release and maintains appropriate logs, etc
- Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school graduate or GED required
- 1 years of experience in data entry
- 1 years of experience accurately sort and file materials by alphabetic or numeric systems
Preferred Qualifications:
- ICD 9 and CPT coding experience preferred
- Working knowledge of medical office procedures and medical terminology
- Medical office front desk experience
Soft Skills:
- Effective communication and customer service skills
#RPO, #RED
Salary : $33,400 - $42,200