Receptionist

Job Title:              Receptionist

Job Location:      Dublin GA, 31021

Duration:             6 Months contract (Temp to Hire)

Job Description:

POSITION SUMMARY:
With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgment and familiarity with applicable procedures. Effective interpersonal, verbal and written skills; versatile to interface at all levels of the organization.
RESPONSIBILITIES

Following established procedures, perform a variety of administrative responsibilities. May be required to perform some or all of the following:

• Strong working knowledge and proficient with MS Office suite, publishing applications, as well as creating documents containing financial or statistical data or scientific, technical or legal terminology.
• Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Establishes and maintains customer relationships through courteous and efficient servicing of customer requests.
• Maintains regular communication with assigned customer accounts and responds to customer service issues.
• Prepares, and submits correspondence in response to customer requests.
• Maintains an appropriate level of confidentiality with regard to customer and company matters.
• Responds to requests for quotations in a timely manner and coordinates with price estimating.
• Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
• Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues.
• Prioritizes requests and commits to reasonable production and/or provisioning lead
• Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs.
• Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares.
• Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.
• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or offer assistance and support to others.
• Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.
• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
• Communicate potentially negative situations to management in a constructive manner.
• Read mail, highlight action or important items, attach relevant files or information before distributing.
• Respond to routine correspondence or draft routine responses for review and signature.
• Interface effectively with team members, functional departments and customers.
• Screen calls, respond to routine questions and receive and/or escort visitors.

Job Requirements:

• Minimum of two years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities
• High School diploma or education certificate in applicable functional area preferred.
• Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.
• Ability to accurately record meeting proceedings, where applicable.
• Proficient with Microsoft Suite software.
• Must demonstrate effective verbal, written and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.