Principal Technical Writer

We are looking for a Technical Writer with extensive experience writing to a software developer audience. We are seeking self-motivated candidates with excellent verbal and written communication skills and in-depth knowledge of software development to work closely with subject matter experts on the Server Technologies team. This role is responsible for creating how-to guides, programming manuals, and API reference content for Oracle Database and related cloud and on-premises technologies.

The Server Technologies team delivers enterprise-scale software solutions for database application development. We provide innovative solutions and a wide range of mission-critical technologies used in industrial applications.

Primary Responsibilities

• Research new features under development.
• Plan and write programming guides for new database features.
• Communicate effectively with stakeholders in cross-functional teams.
• Create new content to focus on the latest best practices.
• Work with product managers, development managers, and subject matter experts to define the scope of documentation efforts planned for new features.
• Maintain and update existing content as needed.
• Use DITA-based tool set to create and publish content.
• Write with a clear focus on user goals.

Preferred Qualifications

• Bachelor's degree in a technical field.
• 7 years of experience writing for a software developer audience.
• In-depth knowledge of database technology and concepts.
• Working knowledge or experience with programming languages and frameworks such as Java, Python, C, C#, C , SQL, PL/SQL, REST, .NET, and Python.
• Experience leading cross-functional teams.
• Experience with XML-based authoring tools such as Oxygen and Arbortext.
• Experience working with content management systems such as SDL.
  

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.