What are the responsibilities and job description for the Technical Analyst 3-Payroll position at Oracle?
Job Description
Fusion HCM Support Team is expanding to support our rapidly increasing customer base. The team partner's with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If the notion of being able to define a group from early stages on and shape our collective future is exciting to you, then this is the place to be.
Position Overview: Position is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Benefits & Compensation. Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.
Responsibilities
The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Note: This role may need you to work on weekends and multiple shifts on rotation basis.
This role requires a wide variety of skills & capabilities, including:
- Solid Oracle HCM Experience with Benefits & Compensation.
- Proficiency in Oracle Fusion cloud architecture and Application tool kit (flex fields, lookups, value sets, ESS etc.).
- Hands on experience implementing in HCM cloud inbound Integrations using HDL, HSDL.
- Hands on experience in implementing HCM cloud outbound integrations using BI Publisher, HCM extracts & OTBI reports.
- Hands on experience in automating end to end integration orchestrations using HCM cloud SOAP & REST/ATOM web services.
- Good understanding over fast formulas, customizations/personalization's and approvals/workflows.
- Expertise in SQL and PL/SQL development.
- Good written and verbal communication skills.
- Ability to work with implementation partners as required.
- Detail-oriented, team player who thrives in a collaborative environment.
Key Responsibilities Include, But Not Limited To
- Acts as a HCM cloud Technical SME in implementing & supporting HCM Cloud Applications and associated conversions, integrations, customizations and reports.
- Coordinate with cross-functional teams in different lines of business to collect requirements and aligning business requirement and best practices to implement a technical solution.
- Defining new and refining existing business processes.
- Able to work effectively and efficiently as an individual contributor or a team member.
- Work closely with the implementation partner to manage project related documentation and track deliverables.
- Unit testing, quality reviews, performance testing, issue identification and resolution.
- Utilize JIRA and other project management tools for tracking purposes.
- Adoption and implementation of agile methodology.
- Good communication and presentation skills.
- Ability to multi-task and shift priorities as needed.
- BS degree in computer science/information technology or equivalent experience.
- Excellent analytical and problem solving skills.
- Strong written and verbal communication skills.
Desirable Skills
- Experience in Benefits & Compensation Management modules.
- Experience in any integration tools (OIC, Mule soft, Dell bhoomi etc.).
#LI-SUPPORT
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $33.46 to $65.10 per hour; from $69,600 to $135,400 per annum. May be eligible for equity.
Colorado Pay Range: from $25.87 to $58.61 per hour; from $53,800 to $121,900 per annum. May be eligible for equity.
New York City Pay Range: from $31.59 to $61.88 per hour; from $65,700 to $128,700 per annum. May be eligible for equity.
Washington Pay Range: from $30.19 to $61.88 per hour; from $62,800 to $128,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible paid time off (unlimited or accrued vacation and sick leave)
- Paid parental leave
- Employee Stock Purchase Plan
- Adoption assistance
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer *** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
Fusion HCM Support Team is expanding to support our rapidly increasing customer base. The team partner's with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If the notion of being able to define a group from early stages on and shape our collective future is exciting to you, then this is the place to be.
Position Overview: Position is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Benefits & Compensation. Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.
Responsibilities
The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Note: This role may need you to work on weekends and multiple shifts on rotation basis.
This role requires a wide variety of skills & capabilities, including:
- Solid Oracle HCM Experience with Benefits & Compensation.
- Proficiency in Oracle Fusion cloud architecture and Application tool kit (flex fields, lookups, value sets, ESS etc.).
- Hands on experience implementing in HCM cloud inbound Integrations using HDL, HSDL.
- Hands on experience in implementing HCM cloud outbound integrations using BI Publisher, HCM extracts & OTBI reports.
- Hands on experience in automating end to end integration orchestrations using HCM cloud SOAP & REST/ATOM web services.
- Good understanding over fast formulas, customizations/personalization's and approvals/workflows.
- Expertise in SQL and PL/SQL development.
- Good written and verbal communication skills.
- Ability to work with implementation partners as required.
- Detail-oriented, team player who thrives in a collaborative environment.
Key Responsibilities Include, But Not Limited To
- Acts as a HCM cloud Technical SME in implementing & supporting HCM Cloud Applications and associated conversions, integrations, customizations and reports.
- Coordinate with cross-functional teams in different lines of business to collect requirements and aligning business requirement and best practices to implement a technical solution.
- Defining new and refining existing business processes.
- Able to work effectively and efficiently as an individual contributor or a team member.
- Work closely with the implementation partner to manage project related documentation and track deliverables.
- Unit testing, quality reviews, performance testing, issue identification and resolution.
- Utilize JIRA and other project management tools for tracking purposes.
- Adoption and implementation of agile methodology.
- Good communication and presentation skills.
- Ability to multi-task and shift priorities as needed.
- BS degree in computer science/information technology or equivalent experience.
- Excellent analytical and problem solving skills.
- Strong written and verbal communication skills.
Desirable Skills
- Experience in Benefits & Compensation Management modules.
- Experience in any integration tools (OIC, Mule soft, Dell bhoomi etc.).
#LI-SUPPORT
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $33.46 to $65.10 per hour; from $69,600 to $135,400 per annum. May be eligible for equity.
Colorado Pay Range: from $25.87 to $58.61 per hour; from $53,800 to $121,900 per annum. May be eligible for equity.
New York City Pay Range: from $31.59 to $61.88 per hour; from $65,700 to $128,700 per annum. May be eligible for equity.
Washington Pay Range: from $30.19 to $61.88 per hour; from $62,800 to $128,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible paid time off (unlimited or accrued vacation and sick leave)
- Paid parental leave
- Employee Stock Purchase Plan
- Adoption assistance
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer *** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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