What are the responsibilities and job description for the Customer Service Representative- $1,000 Sign-on incentive position at Orange County Government?
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. Orange County Utilities successfully manages growth and serves one of the fastest growing large metropolitan areas in the country in the last 40 years while maintaining excellent quality, customer service, and preserving the environment.
The Customer Service Division is seeking highly qualified individuals to fill two position as a “Customer Service Representative” for the Call Center.
Job Description
General Functions
This position provides customer service assistance via telephone, email, or face to face contact. Responsibilities include establishing new accounts, starting and stopping service, assisting with phone system and web portal access, and answering water rates and billing questions. Duties may vary based on the area of assignment.
Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service.
Representative Duties/Assignments
The following are representative duties, it is not the intent to capture all duties performed by this classification.
Graduation from high school or equivalent and one (1) years of customer services related experience.
Preferences
Ability to type at a rate of 20 correct words per minute.
Application Deadline
Open Date: 05/22/2024
Close Date: 05/25/2024
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 010 -- $17.06 to $20.90 an hour (Placement is based on qualifications)
FLSA Status: Non-Exempt
To learn more about our Sign-On Incentive Program visit our website at:
http://www.ocfl.net/careers/#incentives
Benefits
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Customer Service Division
9150 Curry Ford Road
Orlando, FL 32825
Work Hours - 8am-5pm, 8:30-5:30pm, 9pm-6pm, 9:30pm -6:30pm
Notes
Applicants selected for this position will be required to successfully complete the background process.
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. Orange County Utilities successfully manages growth and serves one of the fastest growing large metropolitan areas in the country in the last 40 years while maintaining excellent quality, customer service, and preserving the environment.
The Customer Service Division is seeking highly qualified individuals to fill two position as a “Customer Service Representative” for the Call Center.
Job Description
General Functions
This position provides customer service assistance via telephone, email, or face to face contact. Responsibilities include establishing new accounts, starting and stopping service, assisting with phone system and web portal access, and answering water rates and billing questions. Duties may vary based on the area of assignment.
Work requires independent judgment within established guidelines and is performed under the general supervision of a designated supervisor, who evaluates performance based on accuracy and achievement of desired results in providing customer service.
Representative Duties/Assignments
The following are representative duties, it is not the intent to capture all duties performed by this classification.
- Handles customer calls from Utilities and Solid Waste inbound queue.
- Completes requests to start and/or stop Water/Wastewater/Irrigation services.
- Opens Utility accounts including handling account holder identification.
- Provides account financial status to customers; including past due, collections and severance information.
- Educates and provides process for self-pay procedures via web portal and automated phone system.
- Reviews and assists with in depth billing or usage inquiries including high bill concerns and high use troubleshooting.
- Creates needed Field activities/orders for Meter Services.
- Communicates with leadership, and other departments as needed to resolve customer and account issues.
- All other related duties as assigned.
Graduation from high school or equivalent and one (1) years of customer services related experience.
Preferences
Ability to type at a rate of 20 correct words per minute.
Application Deadline
Open Date: 05/22/2024
Close Date: 05/25/2024
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 010 -- $17.06 to $20.90 an hour (Placement is based on qualifications)
FLSA Status: Non-Exempt
To learn more about our Sign-On Incentive Program visit our website at:
http://www.ocfl.net/careers/#incentives
Benefits
- 10 paid holidays including 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Orlando Magic gyms for the whole family, free access to County Wellworks gyms.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Customer Service Division
9150 Curry Ford Road
Orlando, FL 32825
Work Hours - 8am-5pm, 8:30-5:30pm, 9pm-6pm, 9:30pm -6:30pm
Notes
Applicants selected for this position will be required to successfully complete the background process.
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