Assistant Studio Manager

Orangetheory Fitness is a trendsetting franchise fitness organization with over 1,200 locations open in the United States. We are currently seeking qualified Studio Assistant Managers that are keen on driving sales and service excellence for our professional group fitness training facilities in Michigan

As a Studio Assistant Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities and for supporting the Studio Manager in day to day studio operations. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the AM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

ESSENTIAL DUTIES & RESPONSIBILITIES

·       Assist the Manager in coordinating initial and ongoing sales drivers (pre-sale events, studio events, outreach)

·       Responsible for overseeing the sales process and systems

·       Manage, monitor, coach-develop and evaluate the performance of all OTF-sales associates

·       Compliance and adherence to OTF Business Policies for daily studio operations

·       Assist with training and scheduling of all OTF studio staff

·       Develop a high energy culture through contests and incentive based motivation

·       Model all studio activities through self-involvement (leading by example)

·       Train and mentor subordinates for ongoing success and future growth

·       Ensure OTF branding through consistency and continuity in all actions

·       Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team

·       Assist in managing disciplinary actions involving all OTF studio employees

·       Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance

·       Be promotionally-oriented and have the ability to direct sales through company required outreach programs

OPERATIONAL DUTIES:

·       Enforce OTF corporate policies, business practices, systems and processes.

·       Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning

·       Provide and maintain the highest level of customer service

·       Provide effective decision-making regarding customer service issues

·       Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.

·       Responsible for ensuring that the facility is clean, maintained and operationally sound.

JOB QUALIFICATIONS:

·       Proven sales leadership REQUIRED!

·       Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients

·       Min 1 years of previous sales experience required

·       Previous management experience in the health & fitness industry strongly recommended

·       Strong work ethic, integrity, and professional demeanor

·       Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients

·       Solid verbal and written communication skills required

·       Ability to multi-task and manage client and staff concerns

·       Strong computer skills required with knowledge of MS office programs (Excel, Word)

·       Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred

·       Ability to work and function in a TEAM environment

·       Flexible to work day, evening and/or weekend hours as needed

·       Health & Fitness minded people with a passion for fitness strongly preferred

SAMPLE OF DAILY REPORT/RESPONSIBILITIES

·       Decline Report and Follow Up Calls

·       Low Usage Report and Follow Up Calls

·       Unpaid Memberships – Verify & Reconcile

·       Monthly Member Newsletter

·       Social Media Campaign

·       Merge Duplicates

·       Send Cross Regional List to Corporate

·       Late Cancel/No Show Charges

COMPENSATION

·       Hourly + Commission

·       Base Pay: $14-$20