What are the responsibilities and job description for the Assistant Manager position at Orbit Car Wash?
About Us:
Orbit Car Wash is a new car wash experience. We do not just clean cars, we elevate our customers, team members, and community. We aspire to inspire - and to deliver a sense of calm and renewal to the communities that we operate in.
Opportunity Overview:
We are seeking a highly driven, methodical, and customer-focused individual to join our team at Orbit Car Wash as an assistant manager. As the assistant leader of our Suwanee facility, you will be responsible for overseeing all aspects of the car wash operations, building and leading a team, selling memberships, and ensuring the highest level of customer satisfaction. This role requires strong leadership skills, excellent problem-solving abilities, and a passion for achievement and excellence. We invite you to apply.
Responsibilities:
Operations Management
- Oversee the day-to-day operations of the car wash, including scheduling, staffing, and resource allocation.
- Ensure all equipment and machinery are properly maintained and in good working condition.
- Implement and enforce safety procedures to ensure a safe working environment for employees and customers.
People Management
- Train, and supervise a team of stellar car wash attendants.
- Provide ongoing coaching and performance feedback to team members.
- Manage payroll to ensure adequate coverage at all times.
- Foster a positive work environment, promote teamwork, and resolve employee conflicts or issues.
Customer Service & Marketing
- Develop and maintain excellent customer relations by providing outstanding service.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Implement strategies to enhance customer satisfaction and loyalty.
- Sell membership plans to customers.
- Support Orbit corporate team’s marketing efforts, including fleet account outreach.
Quality Control
- Ensure the delivery of high-quality car washing services by conducting regular inspections.
- Implement and maintain standard operating procedures (SOPs) for various car wash processes.
- Perform quality checks on finished vehicles to ensure they meet company standards.
- Continuously seek opportunities for process improvement and implement best practices.
Inventory and Supply Management
- Manage inventory levels of car wash supplies, chemicals, and other necessary materials.
- Place orders for inventory replenishment.
- Conduct regular audits to prevent theft, loss, or wastage of supplies and equipment.
Financial Management
- Monitor and analyze financial data related to car wash operations, including revenue, expenses, and profit margins.
- Prepare budgets and forecasts in collaboration with Orbit’s corporate team.
- Identify areas for cost reduction and implement appropriate measures.
- Collaborate with Orbit’s corporate team to ensure accurate accounting and reporting.
Qualifications:
- 2 years previous experience in car wash operations or a similar management role.
- High school diploma or equivalent; a degree in business administration or related field is a plus but not necessary.
- Experience with car wash equipment maintenance and repair is a plus.
- Strong leadership skills with the ability to motivate and inspire a team.
- Strong problem-solving and decision-making skills.
- Excellent organizational and time management abilities.
- Exceptional interpersonal skills and a customer-centric approach.
- Proficient in using computer software for scheduling, inventory management, and reporting.
Compensation:
Orbit Car Wash is committed to being the best car wash in America to work at and to providing an environment where leaders can flourish. Orbit seeks out the very best talent and offers highly competitive compensation packages for all Site Leaders. These packages include base pay, benefits, and a range of performance-tied bonuses.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Tips
Experience:
- Management: 2 years (Required)
- Car Wash: 1 year (Preferred)
Ability to Commute:
- Suwanee, GA 30024 (Required)
Work Location: In person
Salary : $18 - $24