Business Systems Analyst (Order to Cash) - Hybrid

If a company is going to make a difference in today’s world, it’s going to have to think differently. At Organic Valley, our philosophy and decisions are based on the health and welfare of people, animals and the earth.  We’re a mission-driven cooperative, owned by family farmers, and we’ve been leaders in organic agriculture from the very beginning.  Once pioneers of organic agriculture, we’re now an established leader.  Organic is all we do.  We are driven by our mission to promote regional farm diversity and economic stability by the means of organic agricultural methods and the sale of certified organic products.

Summary of Role
As part of the IT Business Engagement group, the Business Systems Analyst acts as a liaison with the business customer and is accountable for the requirements analysis and detailed functional solution design of one (or more) end-to-end business processes that align with overall IT strategies as well as meet the needs of the business. The Business Systems Analyst (Order to Cash) brings expertise in sales and logistics execution business processes and can articulate or translate requirements as they relate to process improvement proposals, application enhancements, system configuration, and problem resolutions.  This role will work closely with Organic Valley’s Customer Experience, Logistics, and Accounts Receivable departments to deliver functional solutions that support those departments’ strategic objectives.

Essential Duties and Responsibilities

• Research, recommend and develop functional solution design; define business processes, improvements, and business objectives with focus on SAP SD capabilities (including integration points with other functional areas), TMS, and WMS.
• Present solution options of business requirements to business process owners for selection.
• Responsible for the requirements gathering and solution design – partnering with the development team to deliver a configured and unit tested solution of sufficient quality and efficient functionality.
• Analyzes and documents requirements and designs solutions for the business process scenarios.
• Facilitates the realization of the technology solution to fulfill business requirements, including design frameworks, documentation, and proof of concept needs while adhering to documentation, configuration, security, development, and testing standards and guidelines.This includes:
  - Completing functional specifications.
  - Establishing the design of the configuration related to the SAP organization structure, business process, and      master data.
  - Authoring business process design documents, functional specifications, end user system procedures, end-to-end    business process flows, and user stories.
  - Completing configuration tasks to support the development team if needed.
• Assist leadership in prioritizing work requests, bug fixes, and other initiatives as necessary. 
• Consider user impact, capabilities, limitation, and adoption; collaborates with business process owners and subject matter experts.
• Assist in investigating business application problems, document available workarounds, identify their root cause and implement solutions to resolve them.
• Highlights/identifies gaps in existing functionality and frames this problem in SAP terms.
• Identifies functional interdependencies.
• Develops business cases for new functionality.
• Keeps abreast of SAP trends and innovations for their respective process areas or functional areas.
• Supports the super users for respective process area.
• Provides leadership through effective communication, team building and mentoring.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Provides on-call support as needed.
• Additional duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Business Administration, Computer Science or Management Information Systems preferred; OR 5 years equivalent experience and/or business area experience.
• 5 years’ experience with SAP in a technical or functional capacity strongly preferred.
• Minimum 5 years of SAP systems specific configuration and implementation experience strongly preferred.
• Demonstrated knowledge of TMS systems (BluJay/E2open preferred).
• Demonstrated knowledge of WMS systems.
• Demonstrated knowledge of SAP with expertise in order to cash business processes.
• Demonstrated knowledge across the SD/LE module of SAP S/4HANA – including knowledge of SAP integration points for transactional and master data.
• Demonstrated business experience in one or more of the following industries is a plus:
  - Consumer Packaged Goods
  - Food & Beverage
  - Process Manufacturing
• Ability to work independently and as part of a team.
• Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor.
• Ability to act independently and under very general direction to define, implement, and document system changes in support of business process solutions.
• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude – including the ability to resolve conflicting or contentious perspectives (vertically and horizontally within the organization).