Customer service
Job Posting for Customer service at Orscheln Farm and Home
SUMMARY :
The Customer Service Representative insures Glendinning customers receive the best service possible through the processing of orders, preparing general correspondence, and coordinating with other departments as required.
ESSENTIAL FUNCTIONS :
- Customer Service related responsibilities and tasks.
- Greets callers on telephone in a friendly, professional, positive, and helpful manner.
- Routes incoming telephone calls / messages as required.
- Operates central office telephone system.
- Routes all incoming faxes and general email inquiries.
- Greets visitors in-person in a friendly, professional, positive, and helpful manner.
- Processes new sales orders (order entry).
- Modifies sales orders.
- Generates sales orders (prepares / prints pink order sheets including all incoming Weborders and RMA’s).
- Distributes pink sales orders (walks them out to each department).
- Provides appropriate product or service information to current and potential Customers.
- Reviews contracts and purchase orders to assure 100% compliance to meet Company standards and Customer needs.
- Must be able to learn new duties and meet changing conditions quickly and adjust to them with little difficulty.
- Keeps work area clean and orderly.
- May perform other duties as assigned.
REQUIRED SKILLS AND / OR KNOWLEDGE UPON QUALIFICATION IN POSITION :
- Office equipment
- Computer skills
- Basic typing and 10 key data entry
- Time management and multi-tasking
- Proper telephone etiquette
- Strong communication skills
- Organization and detail-oriented skills
- Fast-paced work environment
PHYSICAL DEMANDS OF THE JOB :
- Data entry
- 80% of the time sitting
- Some bending / stooping
- Lifting less than 35lbs
- Climate controlled environment
LOCATION : Glendinning Products LLC / 740 Century Circle, Conway, SC 29526
Last updated : 2024-05-07
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