Customer Service Representative

BUSINESS PHILOSOPHY: Orthofeet has two primary objectives that direct our approach to operating a business. One is to offer the ultimate in comfort, function and style in footwear, orthotic insoles and socks. The other is to provide the very best customer service possible, as we have long recognized the importance of satisfied, happy customers.

Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address their inquiries and provide assistance
- Utilize phone etiquette skills to handle inbound and outbound calls professionally and efficiently
- Provide accurate and timely information to customers regarding products, services, and promotions
- Upsell additional products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend suitable solutions or alternatives
- Maintain customer records by updating account information
- Resolve customer complaints or issues in a calm and professional manner
- Collaborate with other team members to ensure excellent customer service delivery

Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus
- Strong problem-solving skills with the ability to analyze information and make sound decisions
- Proficient in data entry and computer skills
- Outstanding interpersonal skills with the ability to build rapport with customers
- Strong attention to detail and accuracy in handling customer information

We offer ongoing training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person