Program Administrator, Content Strategy (Hybrid)

Program Administrator, Content Strategy

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. 

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.  We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise. 

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. 

We have an opportunity at our corporate offices in Chicago for a Program Administrator, Content Strategy on our Professional Satisfaction and Practice Sustainability team. This is a hybrid position reporting into our Chicago, IL office. 

As a Program Administrator, Content Strategy, you will be responsible for the successful planning, implementation and management of the AMA’s Professional Satisfaction & Practice Sustainability (PS2) learning collaboratives and other learning initiatives. 

RESPONSIBILITIES:

Program Management

• Create and maintain detailed project plans, report status, track and resolve issues and ensure proper implementation and follow-up.
• Create detailed timelines, ensuring proper sequencing of activities and necessary resources to meet required deadlines.
• Meet regularly with program leadership and staff to ensure activities of external collaborators are well integrated and coordinated within PS2’s department’s program and business goals.
• Actively seek out user feedback from internal and external stakeholder groups and make data-driven recommendations to leadership on how to improve the overall impact of the program work
• Coordinate assigned projects to ensure adherence to budget, schedule, and scope of project.
• Consult with program leadership and subject matter experts to deliver instructional content that effectively engages the adult learner.
• Work within multiple web-based platforms for content and document management, as well as assist in the collection and development of content for web pages and collateral materials.
• Provide programming support and other assistance including budget development and monitoring; finance and legal requirements; and other tasks as assigned to ensure that project goals are met.
• In collaboration with PS2 Communications team and other internal stakeholders, ensure adherence to brand guidelines and messaging consistency across all communication and marketing materials.

Relationship Management

• Support collaborations with and convenings of external stakeholders to contribute to ongoing work in alignment with unit goals.
• Coordinate and disseminate key communications and resources to speakers and internal and external stakeholders.
• Serve as the point person for questions and issues from learning initiative participants and stakeholders; oversee related proxy email inbox. 

Process and Data Management

• Recommend and incorporate continuous process improvement practices and efficiencies in procedures, processes, and protocols.
• Identifies, measures and reports on KPIs for projects to leadership.
• Supports execution and management of collaborator/vendor contracts; provide oversight of the work outlined for each active contract.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor’s degree required.
2. Minimum 3 years of increasingly progressive experience in program coordination, administrative management, project and results tracking, and/or project management required; PMP certification preferred
3. Knowledge of best practices of learning networks, online community building, practice transformation, quality improvement, and/or adult learning curriculum and program development preferred.
4. Experience in managing training and educational programming for physicians is highly desired.
5. Strong verbal, written and visual communication skills; able to build content and written program materials
6. Excellent interpersonal skills to interface effectively with numerous stakeholders while managing and prioritizing resources and demands
7. Attention to detail and well-developed organizational and time management skills to handle a variety of multi-faceted projects, often with conflicting deadlines in a fast-paced team environment

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION