What are the responsibilities and job description for the Office Supervisor position at OrthoVirginia?
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Office Supervisor to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
Serves as lead and provides general oversight of essential administrative functions of the office.
Primary Functions & Accountabilities
- Oversees essential administrative functions of the physician office.
- Oversees the patient experience from intake to check-out and ensures excellent customer service for all patients
- Assist with practice optimization and enhanced performance
- Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure that appropriate staffing levels are maintained
- Coordinates and facilitates operations according to accepted accreditation standards
- Functions as an administrative support to the Director of Operations
- Participates in special projects for office location and/or practice-wide as needed
- Operational analysis and action plan development essential
Knowledge, Skills & Abilities
- Strong customer service skills
- Excellent communication skills
- Ability to assess situations, resolve within scope of ability, or escalate as appropriate
- Ability to respond effectively to emergencies, actual events or drills.
- Ability to follow instructions with little supervision
- Ability to maintain professional demeanor in all aspects of role
- Excel, Outlook, PP, Epic, Word experience preferred
Position Requirements
- Bachelor's degree preferred in Sciences, Healthcare or Business
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