User Researcher

Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.

• Initial 12 month contract
• $negotiable
• Mascot / Hybrid working
• Open to Australian citizens

The Role:

A large Federal government department is seeking an experienced User Researcher to design and conduct user research and build insights from target users to understand motivations, pain-points and needs. Further, identifying the most effective research method based on tried and tested methodologies and processes for generative and evaluative research.

The person will be skilled in the art of balancing collaborative team dynamics with the autonomy and initiative of individual ownership. The operating environment requires someone who understands when to prioritise speed for timely insights, and when to apply thorough rigour to ensure depth and accuracy of insights, to influence the product’s direction and to support contribution to the program’s research evidence base.

Key responsibilities:

• Collaborate with multiple product teams to clarify and define research objectives.
• Plans and carries out research activities to help the team build a deep understanding of the people who use the service.
• Works with the Product Manager to design research activities to support upcoming features in the roadmap.
• Grows a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.
• Collaborates with other team members to embed the understanding of users into day-to-day activities.
• Conducts research to gather insights for product development, and to feed insights into the broader program.
• Work closely with designers and developers to turn the user data into service requirements that feeds into product development.
• Present and communicate research insights to key decision

Skills & Experience:

• Strong background working in agile, multi-disciplinary teams in a large scale digital transformation.
• Extensive experience using a range of user research methods.
• Exceptional ability in designing research activities.
• Demonstrable experience and capability working with a diverse range of users.
• Evidence based experience of aligning work with organisational / team strategy.
• Over-arching knowledge of technologies used to deliver digital services.
• Good understanding of the social and digital context for transformation

Thank you for your application. We regret that due to the number of applications received we will not be able to respond to all applicants.