Warranty Coordinator

About Oshkosh Defense, an Oshkosh company Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions. Provide leadership and direction to exceed quality standards and customers’ expectations with continuous improvements to reduce labor and material costs. Job Description: Open, review and manage Warranty Claims, from receipt of request until repair, with the use of a warranty repair database. Review warranty claim submissions and accept or reject based on coverages. Schedule Service Technicians to perform warranty repairs and provide them with support and direction. Order and track the requested parts for warranty repairs. Close claims within a goal of 21 calendar days. Assist and update leadership and customers throughout the entire claim process. Manage anywhere from 50-200 claims at once, which includes part orders for those claims, and maintain excellent organization and solid updates. Basic Qualifications: Associate’s degree in a related field. Would consider someone who is almost done with their degree or someone who has been in a successful role for several years that is very similar, in lieu of education. 3-5-plus years of relevant work experience. Ability to think strategically and strive in a role that is unpredictable and priorities are ever changing. Strong verbal and written communication skills. Strong ability to multi-task and influence others. Ability to effectively prioritize work. Microsoft Excel Proficient. Standout Qualifications: Bachelor's degree in a related field. Basic understanding of vehicle systems. Exceptional computer skills using JDE, One Warranty and Microsoft Office Systems. Held a previous role in Warranty, Project Management, Call Centers or Order Management. Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: 920-502-3009 or corporatetalentacquisition@oshkoshcorp.com. Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Pierce®, Oshkosh® Defense, McNeilus®, IMT®, Frontline™, Jerr-Dan®, and Oshkosh® Airport Products.