Manager

Otaku Ramen Managers #1 job is to maintain a healthy and strong service for employees & guests through the systems and support of the Leaders to deliver on the company mission of serving happiness one bowl at a time

Key Characteristics of OTAKU MANAGERS
● LISTENER Ability to clearly communicate to your Crew
● INSPIRED Ability to motivate Crew day to day
● ORGANIZED Ability to run a positive service through systems
● TEACHER Ability to train new employees on their pathway
● TEAM PLAYER Willingness to "pinch hit for your team when needed"
● ACCOUNTABLE Ability to improve with feedback from Leaders and
co-Managers
● FUN Knowing that at the end of the day, your team wants to love their job

Primary Responsibilities
● Ordering, receiving and overall organization of cooler and dry storage
● Follow up line level employee checklists
● Run preshift and discuss changes, 86'd items, or specials
● Maintain hygiene and food safety standards in all stages of food
preparation
● Coordinate PREP to meet restaurant demand
● Daily recap of the days progress by writing a daily log
● Minimize labor costs by cutting hourly labor whenever necessary
● Ensure Key Holders are performing daily
● Maintain food ordering and food cost goals
● Comps below 3%
● Train incoming and existing Crew with internal tools provided
● Manage scheduling of all Crew Members
● Manage time off requests and schedule changes
● Maintain line level labor on budget
● Attend weekly management meetings
● Maintain order guides and prep lists
● Monthly inventory
● Maintain equipment and report any malfunction to #repairs

Duties include but are not limited to...

Guest Service - we are "Fun Fast Loud Hospitality
● Create a positive environment for guests with great hospitality
● Use music and lights to maintain the vibe day to night
● Drive sales through great hospitality
● Work on floor providing assistance to guests & service staff
● Take care of VIPs, regulars, Otaku employees & industry friends
● Deal with all guest issues of both positive & negative natures
● Be solution oriented rather than problem focused

Facilities
● Exterior walkthrough including street fronts, windows, sidewalks, entryways
● Interior walkthrough including all areas of the restaurant plus employee area,
hallways, trash room, bathrooms, office
● Turn lights up to appropriate levels & adjust throughout service
● Ensure placement of chairs & tables in dining room for service, adjusting when
necessary
● Ensure placement of seating at bar, checking for orderliness
● Double check floor areas and windows to ensure cleanliness
● Work with kitchen managers to maintain clean & safe working environments for
all staff
● Double check stocking of all soaps, toiletries, etc. to ensure guest & staff comfort

Admin and Office
● Check email, forward messages, return emails
● Enter financial information into R365
● Maintain clean and organized office cage
● Update ordering platforms with 86's, time changes, etc
● Help with Bar inventory/ Bar Ordering

Salary : $41,000 - $51,900