What are the responsibilities and job description for the Technical Support position at Otomeshan technology?
Role: End User Computing Engineer
Location: Zuni, Denver, Colorado (Day 1 Onsite )
QUALIFICATIONS AND EDUCATION REQUIREMENTS
A certificate or diploma from a technical college is a typical minimum requirement, but associate's and bachelor's degrees both exist in computer-related majors as well. Good communication skills are essential for this role.
PREFERRED SKILLS
.
Minimum 5 years Hands on experience in the EUC and specially with L2 services that includes provide hardware support for Laptops, Desktops and all other PC parts and peripherals;
- Strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general
Virtual Desktop Knowledge.
- Should be HP Certified and have an understanding.of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
- Follow Incident and Service Request process and other work processes as provided Operations
Manager.
Provides support as trained, defined, instructed and managed by Ops Manager.
Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM.
- Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
- Support Asset Management and Imaging team for completing the deliverables.
- Utilize remote tools, as provided and trained by customer, when feasible.
- Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)
Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues
Experience with Video Conferencing Solutions (Skype, WebEx etc.) or like environment
- Experience with SharePoint Administration or like environment
- Experience with Exchange & 3rd party email protection or like environment
- Experience with Office365 Enterprise licensing and subscriptions or like environment
- Experience with Hyperconverged Infrastructure (Nutanix, VMware, etc.) or like environment
- Experience with Public Cloud Computing & Networking (Azure, AWS, Google, etc.) or like environment
.
Experience with Virtual Desktop Infrastructure (Citrix, HP Thin Client, etc.) or like environment
- Ability to demonstrate strong knowledge and experience supporting Microsoft Windows Server/Desktop
& Linux operating systems, etc.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 20.00 per week
Benefits:
- Employee discount
- Life insurance
- Referral program
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Denver, CO: Relocate before starting work (Required)
Work Location: On the road
Salary : $18 - $20
