Home Mail Processor
Job Posting for Home Mail Processor at Our Daily Bread Ministries
Position Summary:
Analyze and process customer requests received via mail, email, chat, and online orders.
Essential Functions:
- Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps.
- Analyze and process customer requests received via mail, email, chat, and online orders.
- Communicates with team leadership, regarding problems, solutions, and trends.
- Responsible for meeting established individual and team performance goals, which include customer service, productivity, and quality standards.
Study or Knowledge and Experience:
- High school graduate.
- Requires comprehensive reading skills and basic math skills.
- Basic skills in Microsoft Windows required and email is recommended.
- Excellent customer service skills.
- Must be able to assimilate and recall a large network of detailed information.
- Must possess good organizational and time management skills.
- Online searching intuitiveness.
- Requires 1 year on the job before efficient.
- Strive to live a life consistent with biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development.
Internal Work Environment:
Communication with teammates and other Contact Center teams. Requires confidentiality of customer information.
External Communication Requirements:
Limited communication with customers via standard responses.
Leadership Responsibility:
None
Stewardship of Resources:
None
Miscellaneous Factors:
Repetitive motion factor. Hours are subject to mail volumes.
Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.
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Job openings at Our Daily Bread Ministries
Grand Rapids, MI
Full Time
Grand Rapids, MI
Full Time
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