What are the responsibilities and job description for the Customer/Rop Shop Products Support Manager position at Outdoor Concepts, Inc?
Duties include:
- Check for cancellations
- Pull/ship used parts
- Quality check, warranty check and inspect new items
- Review RMA for warranty purposes
- Organize and count warranty items
- Review blogs and listings for technical purposes
- Purchasing assist for finding new items
- Manage return/defect report
- Tech support, messages and phone calls
- Cover live chat daily as needed
- Quality assurance for mislabeled/manufactured inventory
Responsibilities
- Lead Customer service dept
- Track Customer service metrics
- Conduct weekly meetings with dept
