Sales Support Specialist

Are you passionate about sales and providing excellent customer service? Do you enjoy working in a fast-paced and dynamic retail environment? If so, we have an exciting opportunity for you!

Geobunga, an Outdoor Living Supply company, is looking for a results-driven Retail Sales Associate to work in our store that sells landscape materials to contractors and homeowners. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and ensuring the overall success of our store. This is a fantastic opportunity for someone who is customer-focused, self-motivated and enjoys working in a team environment.

This position requires someone who is personable, customer-focused, detail-oriented, and able to work in a fast-paced environment.

Key Responsibilities

• Greet customers and provide excellent customer service by helping them find the products they need and answering their questions.
• Assess customer needs and provide personalized product recommendations based on their needs.
• Use your creativity to come up with eye-catching displays and merchandising techniques that showcase our products and encourage customer engagement.
• Help maintain a clean, organized, and visually appealing store environment by performing regular cleaning and tidying duties.
• Collaborate with your team members to meet sales targets and exceed customer satisfaction goals.
• Use your persuasive skills to close sales and maximize profitability through add-on sales, cross-selling, and up-selling techniques.
• Assist with inventory management by monitoring stock levels, participating in stock takes, and replenishing shelves as needed.
• Stay up-to-date on product knowledge and trends to ensure that customers are provided with accurate information and personalized advice.
• Process POS transactions, handle merchandise returns, and provide excellent customer service.
• Contribute to achieving sales goals on a monthly, quarterly, and yearly basis by actively engaging with customers to understand their needs and preferences.
• Investigate and resolve customer complaints promptly with empathy and professionalism to ensure customer satisfaction and retention. Engage assistance of manager when needed.
• Provide feedback to the management team on customer feedback, sales trends, and opportunities for improvement.

Qualifications & Experience

• Have a high school diploma or equivalent.
• Have at least 1 year of experience (not mandatory) in retail sales and cashier, which would be awesome.

Requirements & Skills

• Embody the "Aloha spirit" and a genuine enthusiasm for delivering exceptional customer service.
• Demonstrate a basic understanding of sales principles and customer service practices.
• Have strong proficiency in English and basic math skills.
• Showcase a working knowledge of customer and market dynamics and requirements.
• Have hands-on experience with POS transactions and familiarity with inventory procedures.
• Be highly detail-oriented with strong organizational and time-management skills.
• Thrive in a fast-paced, team-oriented environment.
• Have an open-minded approach to learning and adapting to new sales techniques and technology.
• Bring a positive attitude and eagerness to contribute to a collaborative and inclusive work culture.
• Exhibit a commitment to reliability and consistent attendance.
• Must be able to commute to location, which is in Honolulu, HI 96813.

Preferred

• Forklift experience is a plus.
• A valid driver’s license with a clean driving record is a plus.

Physical Demands

• Ability to lift up to 40 lbs. frequently and repeatedly
• Standing/walking continuously
• Stooping/bending continuously
• Twisting continuously

Work Conditions

• Day shift
• 8-Hour Shift
• Holidays
• Weekend Availability

Benefits

• 401(k)
• Paid Time Off

This position works in a retail storefront that sells landscape materials to contractors and homeowners. Sales associates work outdoors in the elements rain or shine. Conditions can be dusty due to the product we sell.

The retail sales associate plays a key role in ensuring customer satisfaction and driving sales growth. The ideal candidate should have excellent communication skills, be organized, and have a strong work ethic.

If you have a passion for sales and customer service, we encourage you to apply.