Wholesale Account Rep (M-F, 8am-4pm)

TITLE:  Wholesale Delivery Driver                       DEPARTMENT:  Central Services   STATUS:  FT/PT, Truck Driver, Union,Hourly           REPORTS TO:  Operations Manager   JOB SUMMARY:  Ensure the highest level of service possible to Outpost’s internal and external customers. Drive Outpost’s truck to transport fresh foods, products and materials to customer accounts and events. Engage with customers and merchandise and maintain fresh foods and products to grow sales and limit losses.   WORK ENVIRONMENT:  Ability to work in an environment with moderate to loud noises including, but not limited to: equipment, machinery, computers, paging, telephones, and human voices. Regular work near moving mechanical parts (i.e. truck lift, dock, power equipment). Regular work in wet, humid conditions and cold/hot climates. Job related travel within Southeast Wisconsin. Occasional weekend work shifts required. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1.  Customer Service a.    Treat people fairly, consistently, and with respect. b.    Ensure efficient, informative, and friendly service according to established customer service vision and standards.   2.  Logistics Department Responsibilities Deliveries and Truck Maintenance a.    Prepare and load truck for deliveries. Secure cargo for transit. b.    Drive truck to destination. Unload truck and check in with accounts. c.    Complete deliveries on schedule. d.    Follow all traffic laws and drive in a courteous and professional manner. e.    Maintain truck logs. f.     Maintain telephone contact with supervisor to receive delivery instructions. g.    Report all damage and broken equipment upon onset of condition. h.    Maintain vehicle in a clean, neat and sanitary condition, wash as needed. i.     Inspect and maintain truck equipment and supplies such as tires, lights, brakes, gas, oil and water.   Other a.    Assist with product ordering and other related paperwork/invoicing. b.    Merchandise and stock product on-site at accounts and events. c.    Maintain back stock inventories, itemize and detail all out of date products returned from accounts. d.    Assist with light maintenance of Wholesale equipment at Outpost’s wholesale locations. e.    Adjust to changing conditions to facilitate the delivery of products to customers. f.     Maintain communication with Wholesale Catering Manager or Coordinator when offsite, as needed. g.    Assist Wholesale Coordinator when necessary.     3.  All Staff Duties a.    Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents. b.    Keep truck/office orderly and clean. c.    Maintain a positive attitude. d.    Perform all other duties as assigned by Wholesale & Catering Manager or Coordinator.     KNOWLEDGE, SKILLS, ABILITIES: Outstanding customer service skills Must have a current driver’s license and clean driving record Ability to learn and use database software. Experience with Foodtrak a plus. Previous retail/ grocery or food products merchandising experience a plus Ability to perform basic computer functions Ability to work well independently and with others Attention to detail and good organizational skills Ability to handle multiple demands, work under time pressures, and meet deadlines Ability to follow through on systems and procedures Demonstrate objectivity, neutrality, and calmness under pressure Regular, predictable attendance Effective communication skills in English Ability to read and comprehend instructions Demonstrated ability to follow through on commitments Aware of surroundings at all times Ability to work in a fast paced environment Ability to be flexible and to adapt to changing conditions quickly Ability to operate material handling equipment (i.e. pallet jacks, manual and electrical loading dock lifts, truck rail gates, forklifts, etc.)   ESSENTIAL PHYSICAL REQUIREMENTS: Ability to use feet and hands to operate machinery and company vehicle(s) Specific vision ability: close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus Ability to stand, walk, bend, sit, reach, push, pull Using hands or fingers to handle or feel Ability to lift up to 80 lbs. Ability to team lift up to and over 100 lbs. Ability to work in cold climate on regular basis High level of maneuverability   IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.

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