What are the responsibilities and job description for the Customer service associate position at Outsized?
Outsized is a high-end independent talent platform for enterprise clients and consulting firms in USA, Asia-Pacific, Africa, and the Middle East.
We help clients when they need independent consultants, subject-matter experts, and expert contractors on-demand. We also support them with larger, more strategic programs to build and implement flexible workforce models.
This can be virtual benches and bespoke talent pools; in other words talent models that really move the needle in terms of overall operational agility, innovation capacity, and profitability.
Our devoted Customer Service Associate team sets us apart from our competitors. Their authentic, personable demeanor quickly transpires to potential customers and is without a doubt why we exceeded our client's sales expectations.
We are projecting to transcend our profit margins even further in the upcoming years. We are actively looking for positive, enthusiastic candidates to join our Customer Service Associate team!
Primary Responsibilities of the Customer Service Associate :
- Assist customers firsthand with a genuine, engaging nature to enhance their purchasing experience, increasing customer satisfaction, and customer retention
- Identify, troubleshoot, and resolve customer's conflicts by providing optimal sale solutions based on their needs and concerns
- Act as a liaison between our existing internal clients and their potential new external customers by being the direct point of contact that ensures the satisfaction of the customer's new services
- Retain product knowledge by actively participating in ongoing training and development workshops with our fellow customer service and sales team
- Collaborate with fellow customer service associates and sales team to determine the most effective way to generate and increase revenue and services for our clients
- Oversee sales transactions to ensure they are completed correctly, and installation dates placed promptly
Customer Service Associate Skills Preferred :
- Excellent active-listening and effective empathetic communication
- Quick-learner and exceptional at problem-solving and critical thinking
- Self-motivated and capable of operating in intense, fast-paced dynamics
- Team-spirited and flexible in working independently or in a team
- Desire to partake in professional development and has a growth mind-set
Basic Qualifications We Look For In A Customer Service Associate :
- Available for full time hours
- Some experience in customer service, sales, or customer facing
- Reliable Transportation
- Flexible availability
Job Type : Full-time, Part-time
Pay : $24.90 - $30.00 per hour
Benefits :Work Location : Remote
Last updated : 2024-10-08
Salary : $25 - $30