Automotive Service Writer/Advisor

Outwest Auto is Hiring

Outwest Auto is currently interviewing for a professional Automotive Service Advisor. If you're currently in a customer service position, looking to step up your game and move into the automotive service world, this is the opportunity for you. We are located in Valley Springs, and have an exceptional team of people that care deeply about each other, our customers, and their cars.

Task & Purpose

You'll be responsible for working directly with our Service Manager, Service Technicians and Customers, to assure that our service facility flows smoothly. You'll be assisting our service team, scheduling appointments, and assisting with parts ordering/distribution, and working with other service professionals in a fun, dynamic, team environment!

This is a career, not just a job. You'll be part of a team that offers mutual respect, encouragement, training, cooperation, and high standards of conduct. A place to call "home", where you can stay, grow and develop a career. You'll have fun, and work hard, closely with our Service Team to deliver exceptional customer service and satisfaction, at the end of day, you'll feel like what you do really matters.

This role also assists in the administrative and customer service aspects of the business. At Meadows Automotive, this is a career, not just a job.

Primary:

Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person. Present work to customers based on service needs. Manage the customer service to provide an exceptional experience.

Administrative: Create invoices for clients using the company process, oversee process part orders/returns, dispatch repairs/parts as needed.

Other Tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, road tests or other tasks.

Minimum Qualifications:.

Automotive Service Advising: Automotive service experience would be very helpful to the candidate to understand and grasp the systems and processes.

Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

Computer Knowledge: Must possess a working knowledge of how to use a Windows computer and common office software products.

Communication Skills: Must be able to communicate in English fluently, both in verbal and written form.

Clean, Professional Appearance: We're a believer in relationships, with our fellow team members and customers — the professional nature of what you do, matters.

Who We Are

We're a family-owned business that centers on respect for our employees, customers, and vendors. We have a unique culture for our industry, we're not your typical car dealer, our business centers on respect, for the customer, fellow team members, and the car. At Outwest Auto, we're all about teamwork, about shared respect, mutual communication, empathy, and compassion, and having a positive workplace.

We're locally owned, by an owner who cares about our team members, customers, and community. We believe in giving back, in making our team, and our community's lives better, about making a difference, every day. Our people, our culture, our caring, makes the difference. We invite you to be part of that difference!

Benefits

Ongoing paid Training and Education

Quality Productivity Bonuses

A clients and an employee team committed to excellence

Continuous workflow, managed by an onsite owner

Well-equipped and well-maintained shop

Each service member has own computer workstation

How We Take Care Of Our People

We are progressive in our approach to service, client satisfaction assures that work presented, is work authorized. Employee development is important to us.

In today’s world, we often spend as much time with our co-workers as we do with family, our business is unique in that we offer our staff a home away from home.

We take pride in our work environment, in our integrity, high level of trust with our customers, and in offering the professional atmosphere that you deserve.

If you wish to learn, develop your skills, enjoy helping people, and solving automotive service challenges, then you will find the Meadows Automotive a gratifying place to be.

If you are looking for a career, not just a job, a place to call home, where you will work hard, but be respected and acknowledged for achievements, we’d love to hear from you, please use the link below.

More Information

Who We Are And What We Do - https://www.outwestauto.com

Personal phone calls welcome, Donny - call or text to (209) 483-3116.

Please, no personal visits, please, call or email first.

We're glad to chat on the phone, invite you in for a meeting

Thanks for your interest. We look forward to meeting you!

Donny Holsworth

Job Type: Full-time

Job Type: Full-time

Pay: $31,159.02 - $90,324.20 per year

Benefits:

• Employee discount
• Paid time off

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• No nights

Ability to commute/relocate:

• Valley Springs, CA 95252: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person