Community Relations Assistant (OVA)

Overview

Our mission to enhance the life of every person we serve starts with our team members.

When you become part of Ovation, you really are joining a family. 

Community Relations Assistant

Status: Part-Time

Schedule: Sat, Sun

Shift: 9am - 5pm 

Location: Ovation Sienna Hills

Employee Perks:

• Employee meal credit
• Tuition assistance
• Career development opportunities

Responsibilities/Qualifications/Skillset

The primary purpose of your job position is to provide clients (prospective residents and their families) with property and program information via community outreach, lead management, tours, personal visits and follow-up. The purpose of your job position also includes directing the move-in process with new residents, ensuring their appropriate placement in our community, coordinating move-in documentation, and conducting appropriate follow up with residents post move-in to ensure happiness. The purpose of this position is to serve as a “hybrid” member of the sales and marketing team—operating as an assistant to the community relations and move-in coordinator staff in accordance with established polices and procedures and as directed by your supervisor.

Responsibilities:

• Responsible for assisting the sales team in receiving new inquiries and conducting tours using Value Match and Sherpa selling skills
• Responsible for all move-in paperwork, overseeing the move-in process, and conducting scheduled follow up with new residents to ensure their happiness upon moving into the community
• Make person-to-person calls outside the property to prospects and future residents
• Comply with all state and federal requirements for resident move-ins
• Conduct evaluations whenever necessary either independently or in conjunction with an appropriate colleague to ensure appropriate residential location of each potential resident and their individual needs
• Alert appropriate department managers and property team of projected move-ins, tours, and discharges. Responsible to communicate and to verify that the apartment is ready for the move-in timely
• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs
• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations. Communicate special needs of new residents to staff to ensure an efficient move-in. Communicate move-in decisions in a timely manner
• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents. Obtain appropriate financial information prior to admission
• Monitor and evaluate customer satisfaction
• Serve as a member of committees, whose purpose is to enhance resident and community relations, attend sales and marketing team meetings and assist in implementation of resulting plans, monitor and track results
• Review and interpret monthly financial statements and provide such information to the General Manager.
• All other duties as assigned.

Qualifications:

• Bachelor’s Degree in marketing or related field preferred.
• Experience in sales, with proven ability to “close” a high percentage of qualified leads.
• Experience in working with older adults.
• Dependable vehicle for transportation.
• Training provided in company admission procedures.

Facility Information

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains The Avamere Family of Companies Core Values:

• Integrity above all else
• Passion for the quality of people’s lives
• Quality that is obvious
• Innovation, not emulation
• A culture of trust and respect
• Reaching to Learn, Grow and Embrace Change
• Teamwork, camaraderie, and fun

Equal Opportunity Employer

Avamere is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. A criminal background check is required to join Avamere.