Desktop Support Specialist

Job Overview: We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring their computer systems and software are functioning properly. This is a full-time position. Responsibilities: - Provide first-level technical support to end-users via phone, email, or in-person - Troubleshoot hardware and software issues on desktops, laptops, and mobile devices - Install, configure, and update operating systems and software applications - Set up and maintain user accounts and permissions - Assist with network administration tasks, such as configuring TCP/IP settings and VPN connections - Collaborate with other IT team members to resolve complex technical issues - Document all support activities and resolutions in the ticketing system - Conduct training sessions to educate employees on basic IT procedures Experience: - Proven experience in providing IT support in a professional environment - Strong knowledge of Windows operating systems (Windows 7/10) - Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) - Basic understanding of TCP/IP networking protocols - Experience with network administration tools (e.g., Meraki) is a plus - Excellent customer service skills with the ability to communicate technical information effectively Benefits: - Competitive salary based on experience and qualifications - Comprehensive health insurance package - Retirement savings plan with employer match - Paid time off and holidays If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for the Desktop Support Technician position. Please submit your resume and cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $51,466.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Experience:

• Desktop support: 2 years (Required)

Ability to Commute:

• Decatur, IL 62526 (Required)

Ability to Relocate:

• Decatur, IL 62526: Relocate before starting work (Required)

Work Location: In person