Program Coordinator - Exempt

Program Coordinator Minimum Qualifications:

• Bachelor’s Degree in Social Work, Psychology, or equivalent in a closely related field.
• Must possess professional and expert knowledge of family dynamics and methods for crisis intervention.
• Must have a solid computer and organizational skills with the ability to manage multiple projects at one time.
• Must be able and willing to work some hours outside of normal working hours to respond to emergencies or to otherwise meet the needs of the people we serve and their families.
• Must have consistent access to reliable transportation that will allow for quick response in an emergency.
• Must possess a valid Colorado Driver’s License and maintain a clean driving record and proof of insurance per Overture insurance guidelines.
• Able to pass a background check and other screening per organization requirements.

Preferred Job Qualifications and Competencies:

• Excellent spoken and written communication skills.
• Exceptional customer service skills with ability to adapt communications and supports.
• Problem solving skills with ability to respond to problems calmly and independently.
• Strong organizational skills with ability to manage multiple projects and follow-through from beginning to end on assigned tasks.
• Solid skills in working with people with developmental and intellectual disabilities and/or their families.
• Basic knowledge of family dynamics and methods for crisis intervention
• Skill in performing thorough assessments, developing service and support plans, and supervising, implementing, & monitoring services delivered.
• Promote cooperative working relationships and positive team atmosphere, both internally and externally with providers, CCB agencies, families, coworkers, and the people we serve.
• Maintain a professional appearance and a positive attitude whenever representing Overture.
• Follow and exemplify Overture’s vision, mission, and values.
• Maintain regular, predictable attendance as outlined in the attendance policy.
• Maintain ongoing compliance with all required HR documentation and online/instructor-led trainings. Completes all trainings and documentation no later than the due dates given.
• Passion and commitment to serve persons with developmental disabilities with dignity and acceptance of Overture’s Person-Centered philosophy.

Essential Functions and Responsibilities:

• Provide professional supervision in the day-to-day program management of services for DD and ID clients in alignment with Overture’s vision and mission.

• With assistance from Residential Program Manager, locate new placements and facilitate interviews, and coordinate the physical move to a new home.
• Rotate emergency on-call phone to be available to the people we serve and providers outside normal business hours.

• Coordinate and facilitate the development of support plans and assessments identified in the Individualized Plan (IP)/Service Plan (SP) for each individual on their caseload, ensuring accuracy, quality and efficiency standards are met.

• Make weekly phone contact with providers and individuals we serve to give on-going support.

• Facilitate Host Home Day requirements, reviewing and documenting any compliance issues for each provider and ensure that necessary documentation is completed in a timely manner.
• Advocate for appropriate services, balancing what is important to and for an individual served and assure that the person has choice in all areas of their life.

• Monitor delivery of supports and ensure accurate implementation and data collection of service and support plans, and complete regular data reviews to evaluate effectiveness of methodology in reaching service goals and update with changes as needed.