What are the responsibilities and job description for the Patient Care Coordinator position at OVME?
Patient Care Coordinator
Department: Studio Team
Employment Type: Full Time
Location: Winter Park, FL
Reporting To: Studio Manager
Description
OVME, pronounced “of me,” is a retail medical aesthetic company that connects aspiring men and women with skilled health care providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high quality minimally invasive cosmetic services.
Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape.
Key Responsibilities
- Responsible for creating an unrivaled client experience for all patients.
- Embodies OVME culture and values.
- Maintains an expert level knowledge of all company products and services as well as competitive products and industry trends.
- Acts as the point person for all in studio clients from escorting them within the facility to providing both pre-and post-procedure guidelines for care, recovery and optimal results.
- Maintains detailed records within the company’s client management system with regard to patient procedures, outcomes and other required medical input.
- Manages individual client consulting as needed for company products and services.
- Proactively and within the context of individual clients needs, cross-sells other company products and services on a consultative basis.
- In coordination with specialists and nurses, supports the maintenance of the OVME aesthetic within procedure and consult spaces.
- In coordination with specialists and nurses, ensures procedure and consult spaces are maintained in a healthy and clean manner.
- Reports to Studio Manager.
Skills, Knowledge, & Expertise
Education / Experience Requirements
- Bachelor’s degree preferred or comparable industry experience
- 2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
- Medical CRM experience a plus
Work Skills
- Exceptional written and verbal communication skills
- Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
- Social media management experience
- Ability to function independently with minimal supervision
- Ability to work well independently, in a team environment and with remote employees
- Team player mentality
- Strong sense of ownership and urgency
- Extremely detail-oriented
- Self-starter and passion for learning
- Strong organization skills and ability to multi-task in a fast-paced environment
Benefits
- 14 Days Paid Time Off
- 9 Paid Holidays
- Medical, Dental, Vision 50/50 Primary
- Medical, Dental, Vision 25/75 Dependents
- Short Term Disability, AD&D, and Life Insurance 100% company paid
- 401k Employee Contribution
- Complimentary Services for all Team Members
- Friends and Family Discount
- Team Member Referral Bonus
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