What are the responsibilities and job description for the Returns and Repairs Administrator position at OZONE LEOS?
Returns and Repairs Administrator - OZONE
Job Location and Type: Knoxville, TN
Education/Experience: Bachelor’s degree or 1 plus years related experience
Start Date: April 1st, 2022
Job Description
The returns and repairs administrator’s main focus is to properly process complaints from customers in regards to the quality of product that was delivered and evaluate whether product meets company standards. After evaluating the information provided on potential return, they will determine the next steps to remedy the customers complaint. This position will work directly with outside sales reps as well as production plants when making these decisions.
Key Responsibilities:
- Be point of contact on inbound and outbound returns or repairs
- Quickly evaluate product quality concerns and decide best path moving forward for customer and company
- Have basic knowledge of product line and warranty guarantees
- Communicate directly with both sales and operations team on issues
- Track remakes through the production process and communicate deadlines
- Ensure repair/remake is accurately shipping back to customers
- Work directly with in-house production team on garment repairs
- Work with local alterations company on sewing repairs
Requirements:
- Bachelor’s degree or 1 plus years related experience
- Maintain a positive and encouraging attitude at all times
- Excellent time management and communication skills
- Ability to adapt quickly to changing deadlines and needs
- Commitment to high work quality and standards
- Maintain a high attention to detail
- Highly motivated and self starting
- Must have basic computer knowledge and skills
Compensation:
- Salary based off relevant experience
- $2,500 Health insurance allotment
- Company match IRA
- Vacation and paid time off
Resumes will be screened prior to interviews. Not all candidates will be interviewed. No phone calls please.
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Required)
Experience:
- customer service: 1 year (Preferred)
Work Location: One location