What are the responsibilities and job description for the Bilingual (Spanish) Participant Support Specialist - Call Center position at P&A Group?
Our Bilingual (Spanish) Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization.
*Full & part time positions available!
- Training hours: 8:30am - 5:00pm EST (approximately 6 weeks)
Key Responsibilities:
- Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions.
- Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations.
- Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients.
- Follow up with participants or administrators via phone or email to resolve open issues.
- Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar.
- Log all calls and chats in Flex Connect.
- Complete all required documentation.
Qualifications:
- High School Diploma or equivalent.
- Experience in a customer service or a Call Center setting is a plus.
- Strong proactive problem-solving and troubleshooting skills.
- Demonstrated ability to effectively manage multiple priorities.
- Self-starter with the ability to work independently in a fast-paced environment with critical deadlines.
- Strong attention to detail.
Benefits:
- Health Insurance (100% fully paid employee coverage)
- Medical Expense Reimbursement Account that covers almost all of your out-of-pocket medical costs
- Dental Insurance (100% fully paid employee coverage)
- Vision Insurance
- Free Monthly Commuter Pass
- Short Term & Long Term Disability (100% Employer Paid)
- Employer Matching 401(k) Plan
- Casual Dress Environment (We want you to be comfortable, too!)
- And so much more!
* The compensation range for this position takes many factors into consideration including but not limited to: years of experience, education, skill set and other relevant factors It is not typical for an individual to be hired near the top of the range for a position as circumstances can vary in every hiring situation.
An Equal Opportunity Employer
Job Type: Full-time
Pay: Up to $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Work Location: In person
Salary : $17 - $18
