Sales and Customer Service

Plaza Auto Auction is looking to fill multiple positions in sales and customer service. We will provide training for candidates able to demonstrate the right attitude, work ethic, and drive to succeed. These staff positions will be responsible for customer relationships, inside sales (telephone, email, text, etc.), and road sales (traveling to customer locations). Plaza has been in business since 1962 and is one of the largest evening auto auctions in the Midwest. We are an industry leader in selling cars consigned from dealers, fleet/lease companies, credit unions and banks. As a dealer only auction, we provide both in-lane and online platforms and pride ourselves on building long term relationships with our dealers and fleet/lease customers.

Skills and Abilities

o Personal attributes should include a positive outlook, personable demeaner, and an extroverted personality, etc.

o Strong work ethic and desire to succeed, both individually and as part of a team.

o Self-motivated and willing to build positive, long lasting business rapport.

o Excellent verbal and written communication; comfortable communicating with customers through phone calls, emails, and text, and in person.

o Shows initiative and confidently directs customer interactions.

o Enjoys problem solving and providing a top-level customer experience.

o Able to defuse tensions and calmly guide interactions.

o Good organizational and time management skills.

o Enjoys a fast-moving environment and is goal oriented.

Essential Functions

o Call dealers/customers to schedule cars brought to the auction on a weekly basis.

o Pay close attention to the vehicles sold and analyze statistics to provide information that will increase the number of cars brought to auction.

o Initiate contact with customers and respond to all sales questions in a timely manner.

o Learn about customer preferences and communicate important information that will strengthen the customer relationship.

o Assess customers’ business priorities and identify auction services that best meet their needs.

o Overcome customer objections, issues, or concerns, as necessary.

o Continually learn all aspects of how the auction functions and apply to ongoing customer conversations.

o Provide documentation and administrative information.

o Monitor industry trends to identify congoing market changes and utilizing that research to expand our customer base.
We will train candidates with the right skills. Prior experience in the auto industry not required. Come join Plaza Auto Auction’s close-nit team! We offer excellent benefits and a positive work environment.

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location