What are the responsibilities and job description for the Member Engagement Manager position at PACB?
The Pennsylvania Association of Community Bankers (PACB), which works to empower community banks to positively impact their communities, is seeking a member engagement manager who is an initiative-taker with exceptional communication skills, a knack for problem-solving and a passion for building relationships.
PACB delivers a host of products and services, including professional development, legislative advocacy, and peer networking opportunities, to make a positive impact on community bank employees and the customers they serve.
The individual who will become the PACB’s next member engagement manager delivers extraordinary customer service, engaging members and vendors, and facilitating seamless communication between our executive office, the Board of Directors, and membership.
The member engagement manager is a people person who contributes to the success of the community banking industry in Pennsylvania while working alongside a dedicated association team committed to excellence. We offer competitive compensation, professional development opportunities, and a collaborative work environment.
The ideal candidate for the Member Engagement Manager position should possess five years of experience in customer relations, guest services, hospitality concierge, membership-support, or as an escalation specialist, with a preference for bank or non-profit trade association experience. They should demonstrate proficiency in managing and developing customer support tools, managing a diverse range of consumer/member needs, event planning, researching inquiries, and managing complaints. Exceptional writing, editing, and interpersonal communication skills are essential, along with advanced proficiency in Microsoft Office and CRM software. The candidate should be adept at managing projects with competing priorities, building alliances, and paying attention to detail. Public relations experience and collaboration with advocacy or lobbying teams are advantageous.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Suite 304 Harrisburg, PA 17102: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $60,000