Customer Center Specialist

Requisition Summary

Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

Job Functions / Responsibilities

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

• Bachelor's degree or actively pursuing, preferred
• Excellent communication skills
• Good customer service skills with proven ability to deal rationally with customers in difficult situations
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Strong PC capabilities
• Good organizational skills with ability to effectively prioritize
• Self-starter who is effective working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays
• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with SalesForce or orther CRM experience desired.

Additional Job Board Information

PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $55,400 - $75,900 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• Relocation Assistance may be available.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!