What are the responsibilities and job description for the Boat Parts /Service Assistant position at Pacific Boat Services?
JOIN OUR THRIVING TEAM: A Path to Exceptional Success & Rewarding Growth
We are looking for a dedicated parts manager/service assistant to become a part of our growing team! This position will act as the liaison between our company and our customers. The parts manager/service assistant responsibilities include ensuring the customer’s needs are filled, answering phone requests, coordinating transactions between the company and the customer, and helping with stocking parts & research, overseeing parts inventory, supplying parts to the mechanics.
To be a successful parts manager/service assistant, you should possess excellent customer service and communication skills. You should also have the ability to translate customers’ non-technical descriptions and relate them in a comprehensive and thorough report to the service team.
Boat Parts/Service Assistant Responsibilities:
● Part Lookup/Research
● Managing & Keeping an organized parts inventory
● Ordering Parts
● Assisting with customer parts requests
● Working with mechanic’s to understand parts needed for repairs
● Developing strong customer relationships through the successful management of products
and service delivery
● Maintaining computerized customer profile information
● Meeting with customers to discuss their requirements and relaying those requirements to the
Service Manager
● Contacting customers in the case of additional work to relay the details and extra costs.
● Checking warranties and insurance
● Releasing repaired equipment to the customers and explaining the work done and costs
accrued to the customers to ensure their satisfaction and repeat business
Parts Manager/Service Assistant Requirements:
● Work experience and product knowledge
● Computer literacy and knowledge of office software programs
● Excellent communication and customer service skills
● Strong record-keeping skills
● The ability to understand and relate technical issues to the service team from customers’
non-technical descriptions
Job Type: Full-Time
Day Range: Monday thru Friday 8:30 am-5:00 pm & some Saturdays 8:00 am-12:00 noon
Shift-8 hour
Expected hours: 40 per week
Benefits:
● Paid vacation after completion of 1 year
● 401K
Salary : $22 - $28